Thank you to all who have commented. Paul Clinton is working with the
customer, chasing down all the possible failure points. Local TenTec owners
have also suggested using the dummy load and different power source.
Progress is being made. We plan to get together tonight locally on the air
to discuss what has been accomplished.
73 & DX,
Gary - AB9M
-----Original Message-----
From: GARY HUBER
Sent: Thursday, May 08, 2014 2:06 PM
To: TenTec Reflector
Subject: [TenTec] Eagle problem?
A local amateur recently chose to take a new Eagle on the 30 day evaluation
plan. He likes the receiver but has had problems with the transmitter (after
a few minutes on transmit the cooling fans spool up and the radio shuts
down). He communicated with Ten-Tec Service, followed instructions for
power, grounding, etc. but was unable to resolve the TX shutdown problem.
The Eagle was sent back to Ten-Tec for service, but upon return it appears
to have the same problems as before. I saw the Eagle and a disappointed
customer this morning. He is at or near the 30 day mark of the evaluation
and is troubling over a decision of returning the Eagle Friday morning to
get his money back or buying a radio with an apparent problem.
I have no skin in this game. I am a Ten-Tec Ambassador but to the best of my
knowledge, I have not been identified as such for this Eagle and will not
benefit one way or another. I am however a long time owner, user, and
proponent of Ten-Tec products and see the possibility of disappointed and
dissatisfied customer as the result of misunderstanding or miscommunication.
Any positive suggestions to solve this problem for a friend is greatly
appreciated.
73 & DX,
Gary - AB9M
_______________________________________________
TenTec mailing list
TenTec@contesting.com
http://lists.contesting.com/mailman/listinfo/tentec
_______________________________________________
TenTec mailing list
TenTec@contesting.com
http://lists.contesting.com/mailman/listinfo/tentec
|