Perhaps UPS is handling claims better now. I had a very bad experience
about a year ago. I buy and sell large amounts of surplus and used towers,
antennas, etc.. I shipped a number of properly packaged solar panels to a
ham out of state and they arrived damaged. (forklift tire tracks on the
box) As the shipper, I filed a claim & it was denied. I even sent them
digital photos of the box with the tire tracks! I refunded the money to my
customer & I was out $800. My attorney told me that if a common carrier
accepts a package, they are responsible for safe delivery, but would cost
more to take them to court than the loss.. I didn't even receive the cost
of shipping or insurance from UPS.,.
I now ship all by priority mail or FEDEX... When I send any of my TEN TEC
rigs for service I request it be shipped by FEDEX.. The fedex delivery
trucks are owned by the driver and they are motivated to avoid damage.. Not
handled by teamsters... as with the Brown trucks..
Jim WØCML
----- Original Message -----
From: "Carl Moreschi" <n4py@arrl.net>
To: "Discussion of Ten-Tec Equipment" <tentec@contesting.com>
Sent: Wednesday, December 14, 2005 6:58 AM
Subject: Re: [TenTec] UPS
> My son recently purchased a radio from an individual. My son sent him a
> cashiers check for $500 for the radio and the individual shipped the radio
> via UPS. When the radio arrived, the box was not damged. When my son
then
> tried to operate the radio, the radio did not work. He called the person
he
> bought it from, and that guy said to file a claim with UPS for the $500.
So
> my son did exactly that. A few weeks later, my son received a check for
> $500 from UPS and UPS then came to the house and picked up the damaged
> radio. So, the claim was settled between UPS and the receiver of the
> merchandies, not the shipper. And all this was settled in about 3 weeks.
> So I think UPS was pretty good with this.
>
> Carl Moreschi N4PY
> Franklinton, NC
> ----- Original Message -----
> From: "Rob Atkinson, K5UJ" <k5uj@hotmail.com>
> To: <tentec@contesting.com>
> Sent: Wednesday, December 14, 2005 8:42 AM
> Subject: [TenTec] UPS
>
>
> > Re FedEx ground, does anyone know how they settle damage claims? In my
> > experience with UPS, you are basically hosed. When you file a claim,
> their
> > process calls for the settlement to take place with the shipper. They
> > require that you surrender the merchandise in its box to them. They
ship
> it
> > back to the seller who has to file the claim. At that point, you have
> paid
> > your money for something, and what you have to show for it is a little
> > yellow piece of paper from UPS. On faith, you have to hope that the
> seller
> > is honest and will file a claim, and make good on the deal with you.
Now,
> > in the case of Ten Tec, you probably have nothing to worry about, but if
> you
> > bought something from some shlub, you may have paid $$$ for a little
> yellow
> > piece of paper.
> > 73
> > rob / k5uj
> >
> > _________________________________________________________________
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