So much of the obvious disappointment with MFJ could be easily resolved
by having better communication with the customer. I have nothing but
praise for the way RF Concepts (Alpha) who has responded to each and
every problem I have run into over the years. They are so good that all
issues have been quickly resolved by their customer service people This
company communicates effectively and quickly and MFJ could learn a lot
from them in this regard on the right way to deal with customers. Not
getting a reply on a repair item for three or four months is totally
unacceptable. This is the case on two repair items with MFJ-Ameritron
recently. One of them the RCS-12 was a warranty item and the MFJ-259 was
not. But both just seemed to disappear. Nobody should have to endure
these problems.
Herb Schoenbohm, KV4FZ
On 8/31/2014 5:37 PM, Tom Nicholson wrote:
Craig,
I would wager that the vast majority of people here would agree
with you that MFJ employees, most probably, are all "good guys" and
well intended in the pursuit of making available a source of equipment
for the Ham Radio community. Where management has failed is the
support "after the sale"! Many fine products have failed as a result
of poor or no product support. The lack of support is no reflection on
the dedication and expertise of the support personnel, What it is a
reflection of is the mismanagement of the support system. This CAN be
remedied, BUT maybe at the cost of some management jobs. They need to
have the management team address these problems or replace the team.
It seems at MFJ it has reached "critical mass" and the statement has
to be made:
"You are either part of the solution or you are part of the
problem" and make the hard decisions from that point forward.
YMMV, but that has been my experience over the 30+ plus years that
I owned a business that was 20% sales and 80% customer service.
73
Tom W1ALZ
On 8/31/2014 3:34 PM, Craig Clark wrote:
When you bash MFJ, just remember, if it was not for them, we would
have no:
Hy-Gain
Cushcraft
Ameritron
Mirage
Vectronics
Ed Noll and many other books
And probably a few others that I can't remember.
I have known and worked with MFJ for over 35 years. Say what you
will, they
are the good guys.
Back to towers and antennas.
Craig
Craig Clark K1QX
PO Box 209
107 Fitzgerald Rd
Rindge NH 03461
(603) 899-6103 office
(603) 520 6577 cell
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