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Re: [TenTec] Service

To: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Subject: Re: [TenTec] Service
From: Carl Moreschi <n4py3@earthlink.net>
Reply-to: n4py3@earthlink.net, Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Sat, 09 Jan 2016 07:10:11 -0500
List-post: <tentec@contesting.com">mailto:tentec@contesting.com>
I would do the connector cleaning to the cables that go to the front panel. There are some large connectors there and there are so many connections that almost any symptom is possible. The biggest clue is your symptoms changed.

So remove the top and bottom covers, remove all the screws to the front panel, and unplug the two large connectors. Spray all the contacts with a good electrical contact cleaner. Then plug and unplug the connectors about 20 times each to clean them while they are wet.

Carl Moreschi N4PY
58 Hogwood Rd
Louisburg, NC 27549
www.n4py.com

On 1/9/2016 12:15 AM, art N4UC wrote:
That's a good question, one that I was hoping TT service could answer for me. 
All I can tell you is what the symptoms are now;

main RX dead (sub works fine)
no IF signal
(by the way, these were NOT symptoms when I sent it to TT, only when it came 
back did I find these!)

What prompted me to send it in in the first place was that the main RX warbled 
and drifted, sounded like an oscillator (maybe the IF?) was gradually getting 
unstable. With both RX's locked together there was a beat signal difference of 
about 300-500 hz between them. This was reflected in the transmitted signal as 
well. It gradually got worse, then became unusable, but was not dead.

Don't know if all that translates into a dead/sick CPU, but I would have 
thought that TT could have determined that when they plugged in substitute 
boards during troubleshooting. They said they replaced evey board in it and 
couldn't locate the malfunctioning board(s). I would have thought that if you 
had every board substituted, it should work and then start replacing  boards 
one by one until it failed. But I guess it doesn't work that way.

GL/73, Art


From: dukeshifi@comcast.net
Date: Wed, 6 Jan 2016 19:41:21 -0600
To: tentec@contesting.com
Subject: Re: [TenTec] Service

What’s wrong with your Orion that is “unrepairable”?

If it’s the CPU, then I agree Nut not much else is “unrepairable.

I even have much left of my parts cadaver that did indeed have a bad CPU.

Gary


On Jan 6, 2016, at 11:45 AM, art N4UC<n4uc@hotmail.com>  wrote:

I agree. There are those who seem to be trying to sabotage this attempt to bring back a company 
that these same people proclaim their undying allegiance to. There have been previous attempts to 
right the ship and I haven't seen any results from those efforts. So if we really want TT to 
succeed then quit whining and give the "new guy" a chance.  I'm just glad there is a 
"new guy" willing to step up to give us hope instead of one of the previous guys just 
letting it sit there and die on the vine while using it as a tax writeoff (or whatever you do with 
a dying company) until it's no longer worth anything to anybody.

The only TT radio I own is a dead Orion that was returned to me as "unrepairable".  It 
was a great radio for many years and as much as I'd love to get it working again I'll admit that at 
the new service rates I don't see any chance that I will ever send it back in for a re-try. Just as 
TT can't afford to keep giving the free advice and help to the customer, I can't afford to pay them 
to go poking around for hours trying to find a problem. But that's just business, nothing personal. 
 If that's the "fat" that keeps them from getting back to providing excellent service at 
a reasonable price (I didn't say cheap) then cutting it out is what they need to do.

Give them a chance and hold your criticism until you see the results. I do hope 
an upgraded Orion is being considered.


73, Art N4UC

Date: Wed, 6 Jan 2016 05:59:11 -0500
From: barry.n1eu@gmail.com
To: tentec@contesting.com
Subject: Re: [TenTec] Service

I hate whiners, and with that I'm going to whine  ;-)

<begin whine>
I'm hoping we don't need to go on and on and on and on about how much the
new Ten-Tec is or isn't charging for service and all kinds of other stuff
we don't know yet about the service that will be provided.  It will be what
it will be.  You will be free to be a customer of Ten-Tec service, a
customer of some independent servicer, or to fix it yourself with or
without paid or unpaid help from Ten-Tec service.  Enough already.  We
don't need to hear every single person's individual take or experience on
this, that or the other thing or their good or bad experience with Ten-Tec
service in the past.
<end whine>

This reflector will continue to be here with lots of great folks to lend a
hand or give advice when a specific need arises.

73, Barry N1EU
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