RMA is a very normal process in today's service world. It is actually a mature
process that has been in use for quite a while worldwide for product returns.
I don't think R.F. concepts introduced the process because I filled one out
before Ten-Tec was purchased.
-Eric
W9WLW
Sent from an iPhone
> On Jan 15, 2015, at 11:42 AM, G Reichow <wa0yle12@gmail.com> wrote:
>
> I've had a couple of issues with my new Eagle and it has gone back to
> TT twice. I have no idea what it was like under the 'old' system, but
> the 'new' one has worked fine for me. I get an RMA number, write it on
> the box and because the radio is still under warranty, TT has picked
> up the UPS tab both ways. UPS will pick it up at my house.
>
> Gary - KN0V
>
>> On 1/15/15, Barry N1EU <barry.n1eu@gmail.com> wrote:
>> I think this all the more reason to support the independent guys out there
>> who are providing good service for the older Ten-Tec radios.
>>
>> There was a thread recently that mentioned a few of them but I've searched
>> and can't find their names/contact info. If people know of reliable
>> service shops/persons etc, please email me the info. I will add a special
>> section to the Ten-Tec Wiki (at http://tentecwiki.org) and list them. They
>> deserve some promotion as well as to help folks with older radios get
>> service and keep these gems on the air!
>>
>> 73, Barry N1EU
>>
>> On Wed, Jan 14, 2015 at 8:23 PM, george fritkin via TenTec <
>> tentec@contesting.com> wrote:
>>
>>> The real problem is aging products. There are just so many patches to the
>>> dam and then.......What you are seeing at Ten Tec is just that the dam
>>> had
>>> major leaks. The amps are expensive, the wonderful ORION is gone, the
>>> OMNI
>>> Vll is pricey. The Eagle is great, I have two, but it is not enough. I
>>> have a new Argo and a KX3 (Elecraft), as far as comparing the two
>>> radios.....enough said.
>>> As a radio junkie and an engineer, the world is rapidly passing Ten Tec.
>>> George, W6GFProud owner of ORION ll.....OMNI Vll...New Argo.....Two
>>> Eagles
>>>
>>> On Wednesday, January 14, 2015 4:58 PM, John Rippey <
>>> w3uls73@gmail.com> wrote:
>>>
>>>
>>> I spoke with a Ten-Tec service guy some time back before the recent
>>> move.I remarked on the red tape now imposed on customers before
>>> sending a rig in for service. He expressed guarded unhappiness about
>>> all the changes being imposed. Not a happy camper. Doubt if he's still
>>> there.
>>>
>>> The "CEO" who took over for the long-time CEO left shortly thereafter.
>>> No "CEO" now, I guess. It appears everything now is being directed by
>>> the suits in Colorado. For my money, Ten-Tec risks deteriorating into
>>> just a brand, rather than maintaining its status as a separate
>>> stand-alone entity. This will be denied, I suspect, but my sense is
>>> that T-T's best days may be in the rear view mirror. Cryptic,
>>> unhelpful comments from the service department may well be an early
>>> indicator.
>>>
>>> 73,
>>>
>>> John, W3ULS
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>>>
>>>
>>>
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