Re: [TenTec] Ten-Tec service

["mcelmer1" <mcelmer1@netecin.net>]

About a month ago, a board in my 7+ year old Orion 1 failed. Called Paul to 
determine if they could repair the board - I was 98% sure the tech could but 
simply wanted to be certain.
I mailed it yesterday and expect to have it re-installed in Orion next 
Friday.
The other issue was the screen which has a reputation for failure. The 
original manufacturer no longer supplied the screen which left Ten Tec 
scrambling and searching for a new supplier. They found one.
Perhaps they could have blown off finding a new supplier and told owners 
"sorry about that - you have a $2000 or so paper weight".
Mike
W8TRN
----- Original Message ----- 
From: "Rick - DJ0IP / NJ0IP" <Rick@DJ0IP.de>
To: "'Discussion of Ten-Tec Equipment'" <tentec@contesting.com>
Sent: Thursday, January 15, 2015 00:46
Subject: Re: [TenTec] Ten-Tec service


> John, please explain what you mean by "new red tape."
>
> IMO, requiring an RMA number before returning equipment is professional -
> NOT red tape.
> All big companies do this.
>
> One of the best ways to optimize a company is buy using a CRM system to
> manage the entire operation.
> The CRM system captures ALL interactions with ALL customers, be it sales,
> service, whatever, and stores in a central database for the managers to 
> use
> in making business decisions.  This only works when everyone in the 
> company
> plays ball.  There can't be exceptions; not even for friends.
>
> Obviously customers use to doing business in the old way (calling a pal at
> Ten-Tec and getting personal care) are not going to like the new system, 
> but
> at the end of the day, if it helps the company be more efficient overall,
> then it is in the best interest of all customers.
>
> 73 - Rick, DJ0IP
> (Nr. Frankfurt am Main)
>
>
> -----Original Message-----
> From: TenTec [mailto:tentec-bounces@contesting.com] On Behalf Of John 
> Rippey
> Sent: Thursday, January 15, 2015 1:59 AM
> To: tentec@contesting.com
> Subject: [TenTec] Ten-Tec service
>
> I spoke with a Ten-Tec service guy some time back before the recent move.I
> remarked on the red tape now imposed on customers before sending a rig in
> for service. He expressed guarded unhappiness about all the changes being
> imposed. Not a happy camper. Doubt if he's still there.
>
> The "CEO" who took over for the long-time CEO left shortly thereafter.
> No "CEO" now, I guess. It appears everything now is being directed by the
> suits in Colorado. For my money, Ten-Tec risks deteriorating into just a
> brand, rather than maintaining its status as a separate stand-alone 
> entity.
> This will be denied, I suspect, but my sense is that T-T's best days may 
> be
> in the rear view mirror. Cryptic, unhelpful comments from the service
> department may well be an early indicator.
>
> 73,
>
> John, W3ULS
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