Could the problem possibly be in the local set up somehow? It seems very
odd that a radio that won't work as expected in one's shack goes back and
works just fine on the bench at Tentec.
It might be just the bad radio that occasionally makes it through QC.
Maybe he should turn this one in and buy another in a few weeks or
something.
This story may have some relevance.........
I had a lemon law problem with my last Volvo (I already gave away the
ending!). I bought it new and the AM radio was bad. In 16 repair
attempts, they couldn't get it right. I have no idea why. Anyway, at that
point they said there was nothing more they could do.
Well, there was ONE more thing. I hired a lemon law attorney who made them
buy the car back, 30 months old with ~30,000 miles on it and got all my
money back except a few hundred dollars and Volvo had to pay the attorney.
It was my 8th Volvo over about a 25 year period. What Volvo might have
done was take that car back, give me another one out of their gently used
inventory, maybe with fewer miles on it or something, and I would probably
be driving Volvos even now. Instead, they turned a loyal customer into a
former customer, at great expense, too.
Just a thought.
73 de W6OGC Jim Allen
On Thu, May 8, 2014 at 2:06 PM, GARY HUBER <glhuber@msn.com> wrote:
> A local amateur recently chose to take a new Eagle on the 30 day
> evaluation plan. He likes the receiver but has had problems with the
> transmitter (after a few minutes on transmit the cooling fans spool up and
> the radio shuts down). He communicated with Ten-Tec Service, followed
> instructions for power, grounding, etc. but was unable to resolve the TX
> shutdown problem. The Eagle was sent back to Ten-Tec for service, but upon
> return it appears to have the same problems as before. I saw the Eagle and
> a disappointed customer this morning. He is at or near the 30 day mark of
> the evaluation and is troubling over a decision of returning the Eagle
> Friday morning to get his money back or buying a radio with an apparent
> problem.
>
> I have no skin in this game. I am a Ten-Tec Ambassador but to the best of
> my knowledge, I have not been identified as such for this Eagle and will
> not benefit one way or another. I am however a long time owner, user, and
> proponent of Ten-Tec products and see the possibility of disappointed and
> dissatisfied customer as the result of misunderstanding or
> miscommunication. Any positive suggestions to solve this problem for a
> friend is greatly appreciated.
>
> 73 & DX,
> Gary - AB9M
> _______________________________________________
> TenTec mailing list
> TenTec@contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>
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