QoS for VoIP is important
Dzevad Hadzic wrote:
Great, can we now expect QoS in turbocell and maybe more options for
bandwidth shapping (difrent speeds in difrent time of day or maybe eve
difrent speeds for LAN and WAN?
-----Original Message-----
From: Norm Young [mailto:lists@applegatebroadband.net]
Sent: Wednesday, November 24, 2004 8:12 PM
To: Karlnet Mailing List
Subject: Re: [Karlnet] Terabeam-WISP list response
Whew! Looking forward to the new products! :)
Thank you Reg, and have a Happy Thanksgiving.
Norm
----- Original Message -----
From: "TerabeamTechnical Services" <Support@KarlNet.com>
To: "Karlnet Mailing List" <karlnet@WISPNotes.com>
Cc: <techsupport@terabeam.com>
Sent: Wednesday, November 24, 2004 8:13 AM
Subject: [Karlnet] Terabeam-WISP list response
All, I have inserted the response from Terabeam CEO addressing your
concerns.
Thanks
Reg Mallory
techsupport@terabeam.com
Gentlemen:
I am writing to you because I was forwarded an on-line thread in which you
were expressing concern over how things are being run at KarlNet since its
recent merger with YDI (now called Terabeam Wireless).
I am Robert Fitzgerald, the CEO of Terabeam and I can be reached at the
e-mail address above or by phone at 703-205-0600 and I will try to address
some of your concerns. I want to thank you for your continued loyalty and
support through the years, and especially over the last five months. I
recognize the difficulty and uncertainty that you have experienced recently
and we extend our apologies, but moreover, recognize that faithful and
immediate action is required to rebuild our relationship.
First, be assured that we are not killing TurboCell. KarlNet's big
competitive advantage is TurboCell and the enhanced benefits of TurboCell.
Why would we kill it? I can tell you that there was never any thought of
killing TurboCell within this organization. We did stop selling board
only/software solutions for a while, but due to customer demand, we have
brought them back. We are introducing a low cost TurboCell CPE and once
widely available, I am hoping that people will no longer require board only
solutions since they are difficult to support and often the end customer's
final solution isn't as good as it could be.
We will be phasing out certain board configurations from the KarlNet Boards.
This is being done for one or both of two reasons 1. Component obsolescence
precludes us from continuing production of that board or 2. We can build
faster and more powerful boards with improving technology.
We did have some brief internal confusion regarding how we went to market
and I apologize for that. We are now organized and want to serve you as we
did in the past, both technically and professionally. In short, we can get
back to business as it used to be. Your sales contact will be either Doug
Harman or Sean Monahan who can facilitate your orders. Our support staff is
ready to serve you.
As an update, over the past few months we have made enhancements to our
product line. Currently, we have a limited amount of KN-105 and KN-205
boards in stock, which utilize the PCM/CIA 802.11b radios.
We have the new KN-150 board, which provide the same functionality as the
KN-105 board, but operate with an Agere Hermes II or Atheros mini PCI radio.
It supports 2.4, 5.8, or the 4.9GHz frequency. It is also backwards
compatible with the older 802.11b radios.
The KN-50 boards are also available. Based on the requests of customers, you
will soon be able to use the standard configurator program to setup this
board.
We also have a full line of 'Backhaul' products from a 45Mbps full duplex
to 1.25Gbps units.
Again, I would like to extend our gratitude for your support and business
over the years and we look forward to providing you with the highest level
of service. Please contact Doug, Sean or myself at your earliest convenience
to talk about how we can work together in the future or if you have any
questions about the future of our company or our products.
Sincerely,
Robert Fitzgerald
Terabeam , CEO
(703) 205-0600
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