Thank you Reg!! This means that we are all back in business! The "power of
the pen" etc.
Eric Meth
IES Communications
Cornwall & Niagara Ontario Canada
> -----Original Message-----
> From: karlnet-bounces@WISPNotes.com
> [mailto:karlnet-bounces@WISPNotes.com]On Behalf Of TerabeamTechnical
> Services
> Sent: Wednesday, November 24, 2004 11:14 AM
> To: Karlnet Mailing List
> Cc: techsupport@terabeam.com
> Subject: [Karlnet] Terabeam-WISP list response
>
>
> All, I have inserted the response from Terabeam CEO addressing
> your concerns.
>
>
>
> Thanks
>
>
>
> Reg Mallory
>
> techsupport@terabeam.com
>
>
>
> Gentlemen:
>
> I am writing to you because I was forwarded an on-line thread in
> which you were expressing concern over how things are being run
> at KarlNet since its recent merger with YDI (now called Terabeam
> Wireless).
>
> I am Robert Fitzgerald, the CEO of Terabeam and I can be reached
> at the e-mail address above or by phone at 703-205-0600 and I
> will try to address some of your concerns. I want to thank you
> for your continued loyalty and support through the years, and
> especially over the last five months. I recognize the difficulty
> and uncertainty that you have experienced recently and we extend
> our apologies, but moreover, recognize that faithful and
> immediate action is required to rebuild our relationship.
>
> First, be assured that we are not killing TurboCell. KarlNet's
> big competitive advantage is TurboCell and the enhanced benefits
> of TurboCell. Why would we kill it? I can tell you that there
> was never any thought of killing TurboCell within this
> organization. We did stop selling board only/software solutions
> for a while, but due to customer demand, we have brought them
> back. We are introducing a low cost TurboCell CPE and once
> widely available, I am hoping that people will no longer require
> board only solutions since they are difficult to support and
> often the end customer's final solution isn't as good as it could be.
>
> We will be phasing out certain board configurations from the
> KarlNet Boards. This is being done for one or both of two
> reasons 1. Component obsolescence precludes us from continuing
> production of that board or 2. We can build faster and more
> powerful boards with improving technology.
>
> We did have some brief internal confusion regarding how we went
> to market and I apologize for that. We are now organized and
> want to serve you as we did in the past, both technically and
> professionally. In short, we can get back to business as it used
> to be. Your sales contact will be either Doug Harman or Sean
> Monahan who can facilitate your orders. Our support staff is
> ready to serve you.
>
> As an update, over the past few months we have made enhancements
> to our product line. Currently, we have a limited amount of
> KN-105 and KN-205 boards in stock, which utilize the PCM/CIA
> 802.11b radios.
>
> We have the new KN-150 board, which provide the same
> functionality as the KN-105 board, but operate with an Agere
> Hermes II or Atheros mini PCI radio. It supports 2.4, 5.8, or
> the 4.9GHz frequency. It is also backwards compatible with the
> older 802.11b radios.
>
> The KN-50 boards are also available. Based on the requests of
> customers, you will soon be able to use the standard configurator
> program to setup this board.
>
>
>
> We also have a full line of 'Backhaul' products from a 45Mbps
> full duplex to 1.25Gbps units.
>
> Again, I would like to extend our gratitude for your support and
> business over the years and we look forward to providing you with
> the highest level of service. Please contact Doug, Sean or myself
> at your earliest convenience to talk about how we can work
> together in the future or if you have any questions about the
> future of our company or our products.
>
>
>
> Sincerely,
>
>
>
> Robert Fitzgerald
>
> Terabeam , CEO
>
> (703) 205-0600
>
>
> _______________________________________________
> Karlnet mailing list
> Karlnet@WISPNotes.com
> http://lists.wispnotes.com/mailman/listinfo/karlnet
>
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