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Re: [TenTec] Orion Repaired and Back to V1.373b5

To: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Subject: Re: [TenTec] Orion Repaired and Back to V1.373b5
From: Dave Heil <k8mn@frontiernet.net>
Reply-to: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Thu, 13 Dec 2007 16:23:23 +0000
List-post: <mailto:tentec@contesting.com>
fraz1 wrote:
Al, FWIW, I agree that TT has work to do for their original Orion and Orion II customers. If they do not plan any additional revisions or upgrades, they should clearly state so.

I have lost some confidence in their advertising claims and commitment to customers. I view the firmware issues as part of their whole customer service/repair package.

Maybe I just don't get it. I'm able to work very weak DX stations on 160m while they are snuggled up right next to a loud W station CQing. I can pick signals out of whopping QRN on the lower bands. I can hear whispers of signals on 10m. I've adjusted my AGC settings so that I have no distorted, harsh audio.

I've been using V2 software with no glitches.  I've made the sweep mod.
The only problem I had recently is that my display was slow to come up and took a while to reach full brightness and contrast. I was dreading the loss of the display. A quick telephone call to Ten-Tec service resulted in a tech walking me through a couple of possibilities. Following the free advice I received, I was able to pinpoint the problem to caps in the power distribution board. My Orion is now functioning normally and no shipment to the factory was needed.

Ten-Tec long ago addressed issues which I found important to me. I've received quite a number of free firmware upgrades. I imagine that there'll be more in the future. If there are never any further updates, I won't be unhappy.

I've looked at the specs on the Sherwood site and they confirm what I've long felt about the receive capabilities of my rig. I don't plan to replace my Orion for a long time.

If I'd been the purchaser of an IC-7800 or an FTDX-9000 and it didn't beat the specs of a much lower priced U.S. rig, I might be inclined to feel that I'd been had. I don't fee that way about my Orion.

Is it just possible that some of us expect too much from a manufacturer?

Dave Heil K8MN

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