I haven't had to send anything back to TT for quite a while, but the last
time I did, it was for my Titan 425 linear. I sent it out UPS ground, which
takes five days from CA. After six days, I called just to see if it had
arrived OK. They told me it arrived, was already fixed and was running on a
dummy load overnight, ready to ship back the next morning. That's fast!
Ron N6IE
www.N6IE.com
----- Original Message -----
From: "The Big Guy in the Chair" <wa4jm@earthlink.net>
To: "Discussion of Ten-Tec Equipment" <tentec@contesting.com>;
<orion565@yahoogroups.com>
Cc: "Rocky N1FLH" <harley2024@bellsouth.net>; "Goob" <ww4us@comcast.net>;
"Paul Clinton" <service@tentec.com>; "Thomas Giella KN4LF"
<kn4lf@earthlink.net>; "Duane Archibald" <darchibald@tampabay.rr.com>;
"Glenda Faidley" <servinv@tentec.com>
Sent: Monday, June 18, 2007 3:23 PM
Subject: [TenTec] Ten-Tec Customer Service
Hi Gang,
I recently purchased new a ArgoV for my wife. It crapped out on transmit
on
17 and 75 meters after less than a week while running CW. I contacted
Paul
at TT and after a couple of emails and resets we decided that it need to
go
back to TN.
I explained to Paul that the rig had really been purchased for FD as a
Digi
Rig (PSK31) and if possible I needed back before then.
Well here's the timeline:
I SHIPPED June 11. They Received June 13. 2 days.
Today, June 18, I get an email saying the the unit is FIXED and SHIPPED
with
a UPS tracking #. I will see it on June 20, BEFORE FD as promised
allowing
for THREE BUSINESS days after they received it!
Who do you know turns around in 3 days?
When you hear about lengendary customer service, the ONLY company that
comes
to mind is Ten-Tec.
A product, any product, is only as good as it's customer service.
Is there a hidden message here?
Regards, John-WA4JM
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