Glad they took care of these things for you.
This little gun was less than satisfied last year with their 220 yagi. The U
bolts sent were too small to fit around their boom, even when I straightened
them out a bit from being over-bent. I took measurements of the offending
parts and the customer service guy was very appreciative of me pointing this
out and promised to send me good replacements right away, The parts arrived
quickly but unfortunately the new parts were just as bad as the originals so
I wound up using hardware out of my own stock.
73
Chet, N8RA
-----Original Message-----
From: VHFcontesting [mailto:vhfcontesting-bounces@contesting.com] On Behalf
Of Marshall-K5QE
Sent: Tuesday, June 11, 2013 11:47 PM
To: VHF Contesting
Cc: moon-net@nlsa.com
Subject: [VHFcontesting] M2 INC Customer Service
Hello to everyone.....Mike and the M2 gang has always treated me extremely
well. I needed some custom made masts for the upcoming EL84 grid
DXpedition. They got them out quickly and in plenty of time for me to pack
them for the trip. Hopefully, I will never have an amp die on me, but they
have quickly fixed what few other problems that I have had with no hassle.
Mike and his crew are a quality act and they deserve our thanks and our
business.....
73 Marshall K5QE
On 6/11/2013 10:07 PM, Bob Kocisko wrote:
> Ian:
> Hopefully, you sent a copy of this email to Mike Staal (K6MYC) at M^2.
> His email is k6myc@m2inc.com <mailto:k6myc@m2inc.com>.
> 73,
> Bob, K6PF
>
> ----- Original Message -----
> *From:* Ian McCloy <mailto:ve7ira@telus.net>
> *To:* moon-net@nlsa.com <mailto:moon-net@nlsa.com>
> *Sent:* Tuesday, June 11, 2013 7:46 PM
> *Subject:* [Moon-Net] M2 INC Customer Service
>
> Hi All
> Want to share my recent experience from M2 INC
> I have had their 1K2 SSPA for almost a year now.
> A few weeks back it died on me.
> Called M2 and they had me ship it to them on their dollar and
> from Canada this not cheap
> After a few days, I got an email from Wyatt at M2 and said they
> were going to replace the amp by building me a new one from the
> ground up
> Today i received the new amp from M2. All costs including
> duty//brokerage fees and shipping was paid by M2 INC
> Just hooked up the new amp and it is even better than the old dead
> one.
> I just wanted to show my thanks to the M2 gang that their
> incredible customer service in dealing with me.
> Many other ham equipment manufacturers could learn a lesson in
> dealing with equipment that goes faulty for their customers
> Like M2 INC does
> Just wanted to share one happy ham's dealing with a company that
> has always put their reputation behind what they manufacture.
> AGAIN KUDOS TO THE M2 INC GANG
> Ian VA7SW//VE7IRA
>
>
> ----------------------------------------------------------------------
> --
>
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