Well, after sending more emails and more phone messages, none of which were
returned, I finally got an email today from Idiom regarding two replacement
parts I need, which were put in today's mail. I guess the squeaky wheel gets
the grease; but by the time the grease gets on it, the bearings are long gone!
Chris
KF7P
On Sep 27, 2010, at 20:55 , Michael Goins wrote:
I'm always amazed how we bemoan the death of ham radio
suppliers/manufactures and then all it takes is one person who has an issue
of some sort and a lot of others start attacking someone who is a relatively
small - often a one-man operation/mom pop sort of business.
It happens with someone every so often - including most of those who supply
kits or parts or whatever, and if you look back through the archives you'll
see that most of the guys (including Steve here) have had this happen at one
time or the other and it is ridiculous. People get sick, they have other
commitments. Their basement floods. Whatever. Amateur radio isn't their
livelihood for the most part - it is quite often something they do to
provide some product or service.
When others chime in stating that they bought recently without issue, then
whoever isn't necessarily a horrible person/supplier/whatever. Sometimes
emails get lost. Providers go down or out of business. Some small suppliers
neglect to have other ways of contacting them. Sometimes life gets in the
way.
This is a specialty market and many are little guys - like Doug, and Steve
and Dan and many others. How does it help to hammer them or even companies
like TenTec which is still in the ham radio business partly because they are
diversified and have other product lines?
Totally unfair. A couple of people having an issue is not the same as
everyone having issues and if everyone did then they wouldn't be able to
stay in business. It would be much more productive to see if there is some
other way to reach the guy or if the contact issues are somehow related
(like it happened during vacation times or whatever).
Chumming the water and getting sharks to circle is not the way to get anyone
to even thinking about starting a business that supplies the ham market. It
surely isn't going to help resolve a problem either.
One opinion. Mine.
Mike, k5wmg
Pipe Creek, Texas
Green cars, slow boats, big dogs, old trucks, little radios, and summers off
to write
On Mon, Sep 27, 2010 at 9:32 PM, Michael Ryan <mryan001@tampabay.rr.com>wrote:
> " I'm amazed that people accept poor service and continue to buy from
> companies that are unresponsive. "
> ---What's in a company? ---
> In 5 years MFJ will run anything and everything outside the manufacturing
> of
> HF radios. Now profit in it for them. They just want to sell accessories
> anyway.
> So what's left? Teeny tiny companies, run out of garages, backrooms, dens,
> etc. Like Idiom press. Their biggest competition ( Idiom PULL ) is already
> out of business due to lack of interest. Heck, look at TENTEC? They sell
> gronesteels and make a few ham radios on the side. Just about anything you
> can buy for this hobby is someone else's afterthought. It makes you want
> to
> take up a new, up and coming hobby like bowling. - Mike
>
>
>
> -----Original Message-----
> From: towertalk-bounces@contesting.com
> [mailto:towertalk-bounces@contesting.com] On Behalf Of john@kk9a.com
> Sent: Monday, September 27, 2010 10:08 PM
> To: TOWERTALK@contesting.com
> Subject: Re: [TowerTalk] has anybody had a live contact with Idiom Press
> lately?
>
> I'm amazed that people accept poor service and continue to buy from
> companies that are unresponsive.
>
>
>
> From: David Gilbert
> Date: Mon, 27 Sep 2010 15:03:55 -0700
>
>
> With all of the bad press they've gotten here on TowerTalk and also on
> eHam for the last three years running at least, I'm amazed they haven't
> cleaned up their act. Needlessly irritating your customers is a really
> stupid thing to do ... unless maybe hams really aren't their customers
> anyway.
>
> Sounds like an opportunity for someone who is willing to come up with
> alternative products for the Idiom Press line. The easiest success
> story in business is to figure out a way to serve an existing market
> better. Sounds like a slam dunk in this case.
>
> Only a little bit tongue in cheek ...
>
> 73,
> Dave AB7E
>
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