Just to be clear, my post certainly was not meant to be "mud slinging"! All
of us are in this hobby together and I think it is important to share, not
only the good experiences, but also the 'not so good' ones. I think it's
silly of us to just sit back and take this kind of non-service and never
share the experience with others. If we don't share this type information,
how the heck are these companies going to know they may need to re-think
their customer service?
Tom - W4BQF
-----Original Message-----
From: towertalk-bounces@contesting.com
[mailto:towertalk-bounces@contesting.com] On Behalf Of Tommy Alderman
Sent: Friday, May 21, 2010 5:07 AM
To: 'Tower and HF antenna construction topics.'
Subject: [TowerTalk] FW: Unhappy Customers
If you want to run a successful enterprise, put staying in touch with
your customer base at the very top of your priority list.
73,
Dave AB7E
[||]
Rather than go into a giant detailed report over this particular issue, I'll
just say I fully agree with this last statement of Dave's. And add that
there are two popular vendors who I personally think should read and heed
Dave's message. In my opinion those two vendors are Array Solutions and
Champion Radio. In my case, I found when I place an order, I get no response
at all for over two weeks. It does not make for good customer
relations/feelings. I absolutely do not demand immediate shipment of my
order, but I certainly do expect a quick response from any vendor.
And if a vendor's product is not exactly as advertised, the vendor certainly
inform the customer! In the case where I ordered a replacement "improved"
mast clamp, I luckily was 'test fitting' it to my new rotor before
installing on my new tower, only to find out the mast clamp had been
mis-drilled during manufacturing and I could not even get the mounting bolts
to fit to the rotor. Almost two weeks ago I did receive an apology for not
having received the "correct" bolts, and then was told I should grind down
the bolt heads myself. This is not really a great way to 'win friends and
influence customers'!
I, personally, have learned my lesson and will not be ordering from these
two vendors again. Not that either one may care!
Still PO'ed.
Tom - W4BQF
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