Very well stated Wade. The telephone side is very important and I think your
solution, due to the current situation, sure makes sense. Like you, if I
lived nearby, I would certainly volunteer for phone duty. Just to support
the rebuilding effort. And I am not a long time owner of Ten-Tec equipment.
Only have had an Argonaut 5 and an Omni 7, but I think they are great
radios, and need to be kept on the market, with all of the supplemental
services too. Go Ten-Tec! Also glad to see Mike in the Group now.
Art - W1AER
_________
Art Roberts - W1AER
Tariffville, CT 06091-9612
Hartford County
FN31ov
-----Original Message-----
From: TenTec [mailto:tentec-bounces@contesting.com] On Behalf Of Wade Staggs
Sent: Saturday, September 24, 2016 7:53 PM
To: k9yc@arrl.net; Discussion of Ten-Tec Equipment <tentec@contesting.com>
Subject: Re: [TenTec] Post to the Amps Reflector from Dishtronix
*OK, Let us use any repair business as an example. The business gets sold to
a new owner. This has nothing to do with the many loyal customers. The
customers want to have repairs done. They want to purchase product and
parts. When they pick up the phone to call the business, that they have been
loyal to for 40 years. The recording says " Were Sorry, you have reached a
number that is no longer in service . " So you call the sales number with
the same results. You try all three numbers known to you with the same
results. " What do you think the customer is going to think about that? I am
Ten Tec Loyal to a fault. If any business is more worth saving, it is Ten
Tec. My thoughts here are not to disparage or complain. If I lived in Sevier
County, I would probably volunteer to go over and answer the phones for
free. Please don't think that my statements are made in a bad way. Heck,
turn the ringer on the phone off and have an answering machine pick up on
the first ring. Tell folks that you will be answering the phone between the
hours of 3 to 5 PM Monday through Wednesday only. And that because of
restructuring, you just can't give away free technical help any longer. Heck
fire fellows, they need to do anything needed to let the
85 year old Ham that has No Idea how an email works. That Ten Tec is still
here and keeping their head above water. I just thank goodness everyday that
Ten Tec has not gone the way of Heathkit yet. My hope is that the Brand and
Mr. Dishop, both live long and prosper, far more successfully than ever.
But, not answering the phone is Not the way to do business.
These are of course just my thoughts and opinion. What do I know? I have
only worked in or owned my own electronic repair shop for about 40 years.
Like the Cowboys of old, I ride for the Brand. hi .. hi ... Go Ten Tec....*
* 73 from
Wade of the Little Orange Dot.. KJ4WS*
On Sat, Sep 24, 2016 at 11:12 AM, Jim Brown <k9yc@audiosystemsgroup.com>
wrote:
> On Sat,9/24/2016 5:46 AM, Wade Staggs wrote:
>
>> I am also wishing nothing but the best for Ten Tec. My problems are
>> with a company that will not even answer their phone.
>>
>
> Wade,
>
> The problem is that the person who answers the phone must 1) be able
> to do more than make it stop ringing and 2) be paid. This is clearly a
> stripped down operation. The Owner says he's trying to do his best. I
> am encouraged that his first priority seems to be providing repairs
> for equipment sold by the company whose remains he bought from a third
> party who ran it into the ground.
>
> This is NOT 1969. Email is a FAR more efficient way of communicating
> with people, with providing support -- answering questions, getting
> parts shipped, coordinating repairs, and far more cost effective than
> paying someone to make the phone stop ringing. I know many people as
> old as 45 (including my son and his son) that use texting in place of
> email because they see it as even more efficient.
>
> Think about it -- with email, we can compose our thoughts and send it
> ANY TIME, without worrying about time zones, or when we have time to
> do it. And the person receiving it can read it when the work flow is
> most efficient for him or her. No interruptions, no need to pay
> someone to sit next to a phone 8 hours (or more) a day, 5 days a week.
>
> 73, Jim K9YC
>
>
> _______________________________________________
> TenTec mailing list
> TenTec@contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>
--
*Living one day at a time with Jesus as my Savior. But, still having Fun.*
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