$140 to look at the radio. $125 hr for repair with most repairs taking 1 to
2 hours. Or $265 hour minimum.
There is no way you can do the math that shows that $140 being credited to
anything.
1 hour repair: $265
2 hour repair : $390
3 hour repair: $515
Plus parts
On no planet is a radio repair worth that much money.
You can rebuild and replace a transmission for less per hour.
"One man with courage makes a majority." ~ Andrew Jackson
On Jan 4, 2016 8:50 PM, "Gary J FollettDukes HiFi" <dukeshifi@comcast.net>
wrote:
> I believe the policy statement said that the REPAIR average would be about
> $265.
>
> The ESTIMATE cost is stated to be $140, which would be credited towards
> the repair.
>
> Gary
>
>
>
> > On Jan 4, 2016, at 8:46 PM, Jim Vohland <n9vo@hotmail.com> wrote:
> >
> > Sounds like reasonable repair policy except for one thing. Don't most
> repair facilities charge a "repair estimate" fee but only if you don't have
> unit repaired. 265 minimum plus shipping just seems a bit high. But guess
> I could be out of touch.
> >
> > Sent from my iPhone
> >
> >> On Jan 4, 2016, at 9:16 PM, Al Gulseth <wb5jnc@centurytel.net> wrote:
> >>
> >> A couple of things: one, encourage folks to particpate in this
> reflector.
> >> There's a wealth of "brainstorming" knowledge here to help users solve
> >> issues, even those not directly caused by the rig itself. Also, there
> are
> >> several "third party" servicers who post here if someone wants to avail
> >> themselves of a lower repair cost for their legacy TT rig.
> >>
> >> OT: $4900 for a replacement touch screen for an automobile? At least in
> this
> >> area, one can find not just a part, but an entire older used vehicle
> (even
> >> pickups, which command a premium due to being in a "country" setting)
> in very
> >> nice condition for that amount or less with some careful shopping.
> >>
> >> 73, Al
> >>
> >>> On Mon January 4 2016 7:18:40 pm Gary J FollettDukes HiFi wrote:
> >>> I, for one, applaud this policy statement.
> >>>
> >>> It is amazing to me how many folks think companies like Ten Tec should
> >>> somehow pay a highly skilled technical resource to jabber for an hour
> about
> >>> a problem that is well outside warranty responsibility.
> >>>
> >>> Yeasu won’t do it, Icom won’t do it, neither will Elecraft of Kenwood.
> They
> >>> may give you 5 minutes of their time but, after that, you need to send
> your
> >>> radio in for repair.
> >>>
> >>> To be fair to them, they WILL offer direction in solving a problem and
> I
> >>> hope Ten Tec can do so. But we all need to be conscious of the value
> of the
> >>> technician or engineer’s time, and not rag chew on the line. but
> instead,
> >>> get directly to the issue.
> >>>
> >>> If something can’t be repaired over the telephone in 15 minutes or
> less,
> >>> likely 6 hours won’t do it either.
> >>>
> >>> Now with this new “sustainable” service model, I hope TenTec can get
> back
> >>> to the business of serving their patient service customers ASAP and
> also
> >>> produce some products that evoke coveting like the Orion did when it
> first
> >>> appeared…
> >>>
> >>>
> >>> The Eagle is a cute portable radio with decent performance for that
> type of
> >>> set. But I want an Omni 6+ without the birdies, a knob or a button for
> >>> everything, no stupid processors that will go obsolete in 3 years.
> >>>
> >>> I want a Notch Filter INSIDE the AGC loop.
> >>>
> >>> DSP should be a plug in upgradable daughter board so, when its parts
> become
> >>> unobtanium, we can get an update board. Apple offers this in their
> high end
> >>> Mac Pro… Ditto on any CPU board that would be the radio’s controller.
> >>>
> >>> And why not use a display that is commonly used in a consumer product
> or in
> >>> a commercial application such as a very common credit card scanner?
> These
> >>> have GOT to be a lot cheaper than the custom displays and, when they
> fail
> >>> in our fairly uncommon Ham radios, we will be able to buy junker
> >>> electronics that use the same displays and do a replacement. There is
> NO
> >>> logic to custom specifying a simple XY pixel type display. They all
> display
> >>> the same thing and in the same way.
> >>>
> >>> (I wish Toyota would do that too! $4,900 for a replacement touch
> screen!
> >>> INDEED!)
> >>>
> >>> Gary
> >>>
> >>> W0DVN
> >>>
> >>>> On Jan 4, 2016, at 2:13 PM, John Henry <jshenry1963@gmail.com> wrote:
> >>>>
> >>>> The following is from the new owner of TEN-TEC
> >>>>
> >>>> ----------------------------------------------------------------------
> >>>>
> >>>> As some of you may be aware, Dishtronix has purchased the assets (but
> not
> >>>> the liabilities) of Ten Tec from RKR Designs. . I had desired to keep
> >>>> this under wraps until Ten Tec is reorganized, but there is too much
> >>>> speculation concerning the service department to continue without an
> >>>> announcement of some sort.
> >>>>
> >>>>
> >>>>
> >>>> There is a myriad of things that must be accomplished before
> everything
> >>>> is formalized. Unfortunately these things must be done before we can
> >>>> continue with jobs that were sent in for repair to RKR. At this time I
> >>>> would ask people to be patient and please do not call or email me
> about
> >>>> your repair. When we get the phone numbers transferred successfully or
> >>>> new phone numbers we will post them. As we progress with the change,
> >>>> someone will contact you about your repair. When service resumes we
> will
> >>>> be contacting the repair customers.
> >>>>
> >>>>
> >>>>
> >>>> As some of you may be aware I have been looking at all aspects of
> >>>> operation of the company and restructuring operations has been
> necessary.
> >>>> In reviewing the service department accounts, it is apparent that some
> >>>> customers use the service department to diagnose the radio and elect
> to
> >>>> not proceed with the repair. Unfortunately this open door policy costs
> >>>> the company one hour of billable time to receive, unpack, open,
> diagnose,
> >>>> provide an estimate and repack a radio for return to the customer.
> >>>>
> >>>>
> >>>>
> >>>> Effective immediately, all radios including those sent in to RKR, will
> >>>> incur a 140.00 minimum charge to look at a radio, even if it is not
> >>>> repaired. Service time is 125 per hour with the average repair
> requiring
> >>>> from one to two hours. This means you can expect to pay at least
> 265.00
> >>>> plus parts and return shipping for any repair.
> >>>>
> >>>>
> >>>>
> >>>> For customers who sent radios in to RKR which were not repaired, who
> >>>> object to these terms, we will return your unit to you at your
> expense.
> >>>>
> >>>>
> >>>>
> >>>> A second problem in the service department is with the time
> technicians
> >>>> spend on the telephone that quite often ends up having nothing to do
> with
> >>>> the Ten Tec product but is some other station deficiency. The problem
> >>>> here is Ten Tec is not compensated for that time, yet Ten Tec pays
> wages
> >>>> to the technician. When the service department resumes operation, Ten
> Tec
> >>>> will charge the customer for any telephone call or email that consumes
> >>>> more than five minutes of technician time. That time will be billed
> in
> >>>> quarter hour increments at the prevailing service rate.
> >>>>
> >>>>
> >>>> I am fully committed to bring Ten Tec back to a sustainable state.
> This
> >>>> will take some time. Please give us time to finalize these plans since
> >>>> there are so many business related issues to get through. We will
> >>>> definitely need to rely on you as customers to help continue the Ten
> >>>> Tec tradition of
> >>>> innovative product and cutting edge technology.
> >>>>
> >>>>
> >>>> ----------------------------------------------------------------------
> >>>>
> >>>>
> >>>> Given the content of the new owners announcement above, I (John Henry)
> >>>> also request that if you can wait a while for your product to get
> >>>> serviced in the Ten Tec service department, please let them alone
> until
> >>>> they get back with you as he described above. If you absolutely have
> to
> >>>> have your unit back now, then the service@tentec.com email address is
> >>>> still working, and will continue to work. The phones are in
> transition,
> >>>> so I doubt you will be able to call and get an answer for a while.
> once
> >>>> phones are set up, the numbers will be announced. Once the website is
> >>>> ready, everything will be on it. Remember, if going to tentec.com
> takes
> >>>> you to rkrdesignsllc.com, then the website transition has not
> completed
> >>>> yet.
> >>>>
> >>>>
> >>>> Given the nature of this announcement, and it will almost positively
> >>>> bring out more questions, again, please be patient. The new owner is
> >>>> working through a lot of business issues, and I myself work a full
> time
> >>>> day job and consult into the evening, so, answers may be few and far
> >>>> between. Though this announcement is going out to a lot of venues, I
> will
> >>>> attempt to monitor
> >>>>
> >>>>
> https://groups.yahoo.com/neo/groups/ten_tec_radio_net/conversations/messa
> >>>> ges
> >>>>
> >>>>
> >>>>
> >>>> 73, KI4JPL
> >>>>
> >>>> John Henry
> >>>> _______________________________________________
> >>>> TenTec mailing list
> >>>> TenTec@contesting.com
> >>>> http://lists.contesting.com/mailman/listinfo/tentec
> >>>
> >>> _______________________________________________
> >>> TenTec mailing list
> >>> TenTec@contesting.com
> >>> http://lists.contesting.com/mailman/listinfo/tentec
> >> _______________________________________________
> >> TenTec mailing list
> >> TenTec@contesting.com
> >> http://lists.contesting.com/mailman/listinfo/tentec
>
> _______________________________________________
> TenTec mailing list
> TenTec@contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>
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