The following is from the new owner of TEN-TEC
----------------------------------------------------------------------
As some of you may be aware, Dishtronix has purchased the assets (but not
the liabilities) of Ten Tec from RKR Designs. . I had desired to keep this
under wraps until Ten Tec is reorganized, but there is too much
speculation concerning the service department to continue without an
announcement of some sort.
There is a myriad of things that must be accomplished before everything is
formalized. Unfortunately these things must be done before we can continue
with jobs that were sent in for repair to RKR. At this time I would ask
people to be patient and please do not call or email me about your repair.
When we get the phone numbers transferred successfully or new phone numbers
we will post them. As we progress with the change, someone will contact you
about your repair. When service resumes we will be contacting the repair
customers.
As some of you may be aware I have been looking at all aspects of operation
of the company and restructuring operations has been necessary. In
reviewing the service department accounts, it is apparent that some
customers use the service department to diagnose the radio and elect to not
proceed with the repair. Unfortunately this open door policy costs the
company one hour of billable time to receive, unpack, open, diagnose,
provide an estimate and repack a radio for return to the customer.
Effective immediately, all radios including those sent in to RKR, will
incur a 140.00 minimum charge to look at a radio, even if it is not
repaired. Service time is 125 per hour with the average repair requiring
from one to two hours. This means you can expect to pay at least 265.00
plus parts and return shipping for any repair.
For customers who sent radios in to RKR which were not repaired, who object
to these terms, we will return your unit to you at your expense.
A second problem in the service department is with the time technicians
spend on the telephone that quite often ends up having nothing to do with
the Ten Tec product but is some other station deficiency. The problem here
is Ten Tec is not compensated for that time, yet Ten Tec pays wages to the
technician. When the service department resumes operation, Ten Tec will
charge the customer for any telephone call or email that consumes more than
five minutes of technician time. That time will be billed in quarter hour
increments at the prevailing service rate.
I am fully committed to bring Ten Tec back to a sustainable state. This
will take some time. Please give us time to finalize these plans since
there are so many business related issues to get through. We will
definitely need to rely on you as customers to help continue the Ten
Tec tradition of
innovative product and cutting edge technology.
----------------------------------------------------------------------
Given the content of the new owners announcement above, I (John Henry) also
request that if you can wait a while for your product to get serviced in
the Ten Tec service department, please let them alone until they get back
with you as he described above. If you absolutely have to have your unit
back now, then the service@tentec.com email address is still working, and
will continue to work. The phones are in transition, so I doubt you will be
able to call and get an answer for a while. once phones are set up, the
numbers will be announced. Once the website is ready, everything will be on
it. Remember, if going to tentec.com takes you to rkrdesignsllc.com, then
the website transition has not completed yet.
Given the nature of this announcement, and it will almost positively bring
out more questions, again, please be patient. The new owner is working
through a lot of business issues, and I myself work a full time day job and
consult into the evening, so, answers may be few and far between. Though
this announcement is going out to a lot of venues, I will attempt to
monitor
https://groups.yahoo.com/neo/groups/ten_tec_radio_net/conversations/messages
73, KI4JPL
John Henry
_______________________________________________
TenTec mailing list
TenTec@contesting.com
http://lists.contesting.com/mailman/listinfo/tentec
|