Steve,
I agree with you.
My parents have been in business for over 40 years.
If they have a customer that keeps coming back and complains every time they
tell them to find someplace else to do business. Life is too short and
money isn't important enough to live with the aggravation.
TenTec is a relatively small company that takes a lot of pride in their
product. I admire them for "getting their hackles up" when they feel
someone has returned too many items or complained too much (or unfairly in
their opinion). It shows they have pride in their products and care about
what people say...
I'm sure there are ham dealers that won't sell to certain individuals as
well.
For the constant complainers...
If you call a company up (or visit one) and they refuse to do business with
you maybe you should look into a mirror. Instead of saying "Shame on them"
maybe a "Shame on You" is more appropriate. Or you can continue to bitch
about company A and buy from Company B (although sooner or later you'll be
bitching about them too...).
73,
George / KF9YR
-----Original Message-----
From: tentec-bounces@contesting.com
[mailto:tentec-bounces@contesting.com]On Behalf Of Steve Weinert
Sent: Saturday, July 23, 2005 10:04 AM
To: tentec@contesting.com
Subject: Re: [TenTec] 30-day Return Policy
> Date: Sat, 23 Jul 2005 08:48:11 -0400
> From: Tommy <aldermant@alltel.net>
> Subject: [TenTec] 30-day Return Policy
> To: tentec@contesting.com
> Message-ID: <6.2.3.4.2.20050723083347.01cfc1a8@mail.alltel.net>
> Content-Type: text/plain; charset="us-ascii"; format=flowed
>
> One of the things we, as hams, have always liked about Ten Tec is
> their new gear return policy. It has always seemed to be very
> generous and above board. Ten Tec's 30-day return policy as defined
> on their web site:
>
Ten Tec is exhibiting good business sense. This is common practice
in retail sales, and is necessary to limit the costs that have to
amortized among the other purchasers.
If you have a string of RMA's from most retailers they will review
whether they can afford you as a customer.
BTW I don't think there is any State or Federal law mandating that a
firm must sell any & all customers.
73
Steve
KB9GPN
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