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[TowerTalk] Is Cushcraft leaving the Amateur market??

To: <towertalk@contesting.com>
Subject: [TowerTalk] Is Cushcraft leaving the Amateur market??
From: wy6k@yahoo.com (michael watts)
Date: Wed, 21 Feb 2001 13:46:00 -0800 (PST)
I asked a question about how to fix a matching network
in my Cushcraft vertical and got an email from their
tech support person the next day.  I got the answer,
but even in this short email they managed to be rude. 
MFJ should buy Cushcraft and then they can both go rot
in hell!

Mike
--- Robert Shohet <kq2m@mags.net> wrote:
> Charlie,
> 
> This has been Cushcraft's MO for YEARS!
> 
> While they may have allowed for pickups in the past,
> their 4-6 weeks has
> been SOP unless you could persuade a higher-up to
> intervene, and if you
> could, you got such a bad dose of attitude, you
> never wanted to call them
> again.
> 
> Forget even asking them for documentation or a part
> that was damaged or left
> out of a new order.  They would practically laugh in
> your face.  This was
> why I bought used Cushcraft's.  If for another
> $200-$300 you still could not
> get good service and ALL the parts, then I might as
> well save the money and
> "scrounge" for what was needed.  Of course, the fact
> that they used hardware
> and clamps that would rust, was just inexcusable!
> 
> Frankly, they could care less about the Amateur
> market.  Perhaps it would be
> better for all if they finally left the market so
> none of us would have to
> go through this agony any more.
> 
> BTW, even two years ago, it was NOT possible to get
> a parts quote from a
> human being.  You had to go to their website and ask
> for a quote.  If you
> were lucky, you got one within two WEEKS.  Even some
> of their dealers
> couldn't get quotes or parts from them!
> 
> 73
> 
> Bob KQ2M
> 
> ----- Original Message -----
> From: Charlie Carroll <k1xx@rindge.nh.ultranet.com>
> To: <towertalk@contesting.com>
> Sent: Wednesday, February 21, 2001 3:24 PM
> Subject: [TowerTalk] Is Cushcraft leaving the
> Amateur market??
> 
> 
> > Last week I called Cushcraft in the hope of
> obtaining an element piece
> prior
> > to heading to Greneda for the ARRL SSB contest. 
> Since I'm within
> convenient
> > driving distance of Manchester, I wanted to stop
> and pick up the
> replacement
> > part, the same way as I have done in the past.
> >
> > Well, after a number of phone calls to their
> dead-end voice mail system
> and
> > an internet order, I finally talked to a real
> person.  I was surprised
> that
> > they no longer allow you to stop by and pick up an
> order.  The
> > disappointment, however, came when the person I
> talked to said that they
> > wouldn't be filling the order for 2 to 3 weeks! 
> When I re-read their
> > confirming e-mail for the internet order, I was
> really amazed to find
> > "COMPLETE ORDERS ARE NORMALLY SHIPPED IN 4 TO 6
> WEEKS DEPENDING UPON
> > AVAILABILITY."
> >
> > This INCREDIBLY POOR customer service leads one to
> believe they are soon
> to
> > leave the amateur market.  It sure does not seem
> that they are doing much
> to
> > retain customers through customer service.
> >
> > Charlie, K1XX
> >
> >
> > --
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> >
> >
> 
> 
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