<html><DIV>
<P>I've had many unpleasant dealings with Cushcraft. They will not be having
any more of my business - customer service?? they don't have any!!! It's
amazing you got a real person on the phone.</P>
<P>As a complete contrast, dealing with M Squared is a pleasure. </P>
<P>73</P>
<P>Ted KR1G<BR><BR></P></DIV>
<DIV></DIV>
<DIV></DIV>>From: "Charlie Carroll" <K1XX@RINDGE.NH.ULTRANET.COM>
<DIV></DIV>>To: <TOWERTALK@CONTESTING.COM>
<DIV></DIV>>Subject: [TowerTalk] Is Cushcraft leaving the Amateur market??
To: <towertalk@contesting.com>
<DIV></DIV>>Date: Wed, 21 Feb 2001 15:24:24 -0500
<DIV></DIV>>
<DIV></DIV>>Last week I called Cushcraft in the hope of obtaining an element
piece prior
<DIV></DIV>>to heading to Greneda for the ARRL SSB contest. Since I'm within
convenient
<DIV></DIV>>driving distance of Manchester, I wanted to stop and pick up the
replacement
<DIV></DIV>>part, the same way as I have done in the past.
<DIV></DIV>>
<DIV></DIV>>Well, after a number of phone calls to their dead-end voice mail
system and
<DIV></DIV>>an internet order, I finally talked to a real person. I was
surprised that
<DIV></DIV>>they no longer allow you to stop by and pick up an order. The
<DIV></DIV>>disappointment, however, came when the person I talked to said
that they
<DIV></DIV>>wouldn't be filling the order for 2 to 3 weeks! When I re-read
their
<DIV></DIV>>confirming e-mail for the internet order, I was really amazed to
find
<DIV></DIV>>"COMPLETE ORDERS ARE NORMALLY SHIPPED IN 4 TO 6 WEEKS DEPENDING
UPON
<DIV></DIV>>AVAILABILITY."
<DIV></DIV>>
<DIV></DIV>>This INCREDIBLY POOR customer service leads one to believe they
are soon to
<DIV></DIV>>leave the amateur market. It sure does not seem that they are
doing much to
<DIV></DIV>>retain customers through customer service.
<DIV></DIV>>
<DIV></DIV>>Charlie, K1XX
<DIV></DIV>>
<DIV></DIV>>
<DIV></DIV>>--
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<DIV></DIV>>
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