I wanted the AM radio to work decently. Volvo couldn't make it work in 16
repair attempts, and told me I was on my own. Since they decided to play
"victory or death" I had to act. The Lemon Law applied and allows them 8
tries to get it right.
I would have preferred the radio to work, and would have been very happy to
turn in that car for another, same make and model with a working radio. I
was otherwise happy with the car, a then top of the line S80T6. For some
reason Volvo would not consider that, so..........
It took a couple of months from the first letter to resolution. Volvo
could have proposed a decent alternative at any point and I would likely
still be driving Volvos. Volvo took the car, returned my money, all but a
few hundred dollars, and paid several thousand to my lawyer.
It all worked out OK.
73 de W6OGC Jim Allen
On Thu, May 8, 2014 at 3:19 PM, Rick - DJ0IP / NJ0IP <Rick@dj0ip.de> wrote:
> Jim, are you saying that you wanted to give your Volvo back because the AM
> radio did not work right?
>
> 73 - Rick, DJ0IP
> (Nr. Frankfurt am Main)
>
>
> -----Original Message-----
> From: TenTec [mailto:tentec-bounces@contesting.com] On Behalf Of Jim Allen
> Sent: Thursday, May 08, 2014 9:18 PM
> To: Discussion of Ten-Tec Equipment
> Subject: Re: [TenTec] Eagle problem?
>
> Could the problem possibly be in the local set up somehow? It seems very
> odd that a radio that won't work as expected in one's shack goes back and
> works just fine on the bench at Tentec.
>
> It might be just the bad radio that occasionally makes it through QC.
> Maybe he should turn this one in and buy another in a few weeks or
> something.
>
> This story may have some relevance.........
>
> I had a lemon law problem with my last Volvo (I already gave away the
> ending!). I bought it new and the AM radio was bad. In 16 repair
> attempts,
> they couldn't get it right. I have no idea why. Anyway, at that point
> they
> said there was nothing more they could do.
>
> Well, there was ONE more thing. I hired a lemon law attorney who made them
> buy the car back, 30 months old with ~30,000 miles on it and got all my
> money back except a few hundred dollars and Volvo had to pay the attorney.
>
> It was my 8th Volvo over about a 25 year period. What Volvo might have
> done
> was take that car back, give me another one out of their gently used
> inventory, maybe with fewer miles on it or something, and I would probably
> be driving Volvos even now. Instead, they turned a loyal customer into a
> former customer, at great expense, too.
>
> Just a thought.
>
> 73 de W6OGC Jim Allen
>
>
>
> On Thu, May 8, 2014 at 2:06 PM, GARY HUBER <glhuber@msn.com> wrote:
>
> > A local amateur recently chose to take a new Eagle on the 30 day
> > evaluation plan. He likes the receiver but has had problems with the
> > transmitter (after a few minutes on transmit the cooling fans spool up
> > and the radio shuts down). He communicated with Ten-Tec Service,
> > followed instructions for power, grounding, etc. but was unable to
> > resolve the TX shutdown problem. The Eagle was sent back to Ten-Tec
> > for service, but upon return it appears to have the same problems as
> > before. I saw the Eagle and a disappointed customer this morning. He
> > is at or near the 30 day mark of the evaluation and is troubling over
> > a decision of returning the Eagle Friday morning to get his money back
> > or buying a radio with an apparent problem.
> >
> > I have no skin in this game. I am a Ten-Tec Ambassador but to the best
> > of my knowledge, I have not been identified as such for this Eagle and
> > will not benefit one way or another. I am however a long time owner,
> > user, and proponent of Ten-Tec products and see the possibility of
> > disappointed and dissatisfied customer as the result of
> > misunderstanding or miscommunication. Any positive suggestions to
> > solve this problem for a friend is greatly appreciated.
> >
> > 73 & DX,
> > Gary - AB9M
> > _______________________________________________
> > TenTec mailing list
> > TenTec@contesting.com
> > http://lists.contesting.com/mailman/listinfo/tentec
> >
> _______________________________________________
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