Re: [TenTec] Reflector is getting effective at killing sales

["Ron Castro" <ronc@sonic.net>]

The department that follows up on "picky comments" is different than the 
production department.
Ron N6AHA

----- Original Message ----- 
From: "Rideout Family" <wa6ipd@dslextreme.com>
To: "Discussion of Ten-Tec Equipment" <tentec@contesting.com>
Sent: Monday, April 17, 2006 6:56 AM
Subject: Re: [TenTec] Reflector is getting effective at killing sales


> If TT were to follow up on every picky comment on this reflector they
> would never have the time to build radios.  In case people don't know
> they are in business to make a profit.
>
> Art WA6IPD
>
> > > Look, here's the deal:  I'm a big supporter of the guys in Sevierville.
> > > That being said, they evidently don't have the resources to:
> > >
> > >    1. publish a known bug list
> > >    2. acknowledge to the bug reporter whether or not they have confirmed 
> > > a
> > > reported bug
> > >    3. publically assign bug fix priority or expected fix date
> > >    4. announce expected date of next firmware release and what fixes it 
> > > will
> > > contain
> > > etc. etc.
> > >
> > > So what happens is that a large number of Orion owners are left with a 
> > > few
> > > pet bugs that might really annoy them (whether or not they annoy anyone
> > > else) and not the foggiest notion if Ten-Tec even knows about the bug, 
> > > let
> > > alone if/when it will be fixed.  On a periodic basis, the Orion bug 
> > > topic
> > > comes up on the reflector and there can be a natural kneejerk response 
> > > by a
> > > slew of Orion owners to pile on with a complaint about their pet bug.
> > > Because this keeps happening over and over again, it can skew the 
> > > perception
> > > of the Orion toward the negative.
> > >
> > > So we're caught in an Orion Groundhog Day until someone figures out how 
> > > to
> > > break the cycle.
> > >
> > >
> > > 73, Barry N1EU
> > > _______________________________________________
> > > TenTec mailing list
> > > TenTec@contesting.com
> > > http://lists.contesting.com/mailman/listinfo/tentec
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