I dropped off my 1220 2-meter rig at TenTec the day after their hamfest
(October 3rd). My credit card was billed on November 3rd. I received my
radio on November 7th. I would have received it sooner but it took 2 days
longer thanks to a weekend.
I thought the repair time was reasonable based on what is said on TenTec's
web page http://radio.tentec.com/Support , 3-4 weeks for non-warranty repair
DEPENDING (emphasis mine) on workload.
They found no problem with the radio (that made me feel real brilliant) but
I assume they aligned it (can that always be assumed?) and I noticed they
added one modification (a small capacitor). I was charged a very reasonable
$42.50.
I do wish TenTec included a little more detail on the invoice. What was the
purpose of the capacitor they added, etc.? I'm sure I could call and get
answers to my questions.
Don W4IML
----- Original Message -----
From: "John Huffman" <hjohnc@adelphia.net>
To: "Discussion of Ten-Tec Equipment" <tentec@contesting.com>
Sent: Saturday, December 17, 2005 7:54 AM
Subject: Re: [TenTec] Ten-Tec serivce
>> Ten days from door to door. They got it on a Thursday and finished it
>> the
>> next
>> Tuesday, 4 working days.
>>
>> YMMV, but that is very impressive in my book and they deserve the credit.
>
> My mileage varied. Sent my Pegasus in on Oct 28, they received November
> 2,
> shipped back Dec 6, arrived back Dec. 9.
>
> 43 days door to door. Told 3 to 4 weeks. Actually 6 weeks plus.
>
> 73 de NA8M
> John
>
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> TenTec@contesting.com
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>
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