While I certainly hope that the reassurances you received become
fact, I also have dealt with Mr. Burchfield. After several
experiences I would have to say I am more than skeptical of anything
promised. I doubt seriously he would respond by telling us 'no, we
made a business decision, you original Orion owners need to stop
crying and buy another Orion'. Just not gonna happen from that source.
Good luck!
Tommy - W4BQF
At Friday 06:02 AM 7/22/2005, you wrote:
>Bob --
>
>What do you mean by RS-232 command speed issue?
>
>73,
>Tom Wagner - N1MM
>Check out the N1MM Free Contest Logger at:
>http://www.n1mm.com
>http://groups.yahoo.com/group/N1MMLogger/
>
>-----Original Message-----
>From: tentec-bounces@contesting.com
>[mailto:tentec-bounces@contesting.com]On Behalf Of Bob Henderson
>Sent: Friday, July 22, 2005 4:57 AM
>To: Discussion of Ten-Tec Equipment
>Subject: Re: [TenTec] Orion II
>
>
>I have already made clear my concerns raised by the Orion II product
>announcement. Subsequently, I have communicated with Jack Burchfield
>directly about the outstanding issues of front panel control/RS-232 command
>speed & narrow roofing filter performance. I would not normally make
>reference to a private communication between myself and Ten Tec management
>but as the Orion II product announcement urged me to be directly critical of
>them, I will make an exception here.
>
>I have been reassured by Jack that the new control firmware will provide
>"more speed and faster access". Of course, only time will tell whether the
>quantum of improvement will meet the expectations of Orion users. Jack also
>confirmed, Ten Tec will provide the means for existing Orion owners to make
>use of narrow roofing filters. Needless to say, I find comfort in these
>reassurances being provided.
>
>What a pity the Orion II announcement wasn't written with outstanding
>concerns of existing Orion owners more in mind. Had the announcement
>included something like:-
>
>"The sheer extent of physical rework required, renders a full hardware
>upgrade from Orion I to Orion II both impractical and uneconomic. So with
>regret, Ten Tec will be unable to offer such a path. However, established
>Orion owners can take heart, for they are far from forgotten. Our Version
>2 firmware will yield substantial performance benefits for Orion I owners,
>as indeed it will for new owners of Orion II. In addition, though details
>are yet to be finalised, we will soon announce an option under which Orion I
>owners can take advantage of the benefits of narrow bandwidth roofing
>filters."
>
>Certainly, the inclusion of something like that above would have made my
>reaction to events a whole lot more positive.
>
>Take good care in treatment of your customers, for without them your future
>is bleak.
>
>Bob Henderson 5B4AGN
>
>
>----- Original Message -----
>From: "Bob Henderson" <bob@cytanet.com.cy>
>To: "Discussion of Ten-Tec Equipment" <tentec@contesting.com>
>Sent: Thursday, July 21, 2005 8:57 AM
>Subject: Re: [TenTec] Orion II
>
>
> > There are certainly many fascinating views expressed here and apparently
> > some confusion over what is going on.
> >
> > It is quite reasonable that product enhancements be confined to an Orion
>II.
> > Colour display, 8 pin mic connector and independent control of levels for
> > digital mode operation are examples of such enhancements. If it makes
> > business sense to only offer these in the next generation of Orion, then
>so
> > be it.
> >
> > It is wholly unreasonable that product fixes be confined to a replacement
> > product and not made available to users of the faulty product. Roofing
> > filter operation and adequacy of processor speed are examples of fixes
> > required which have been acknowledged by Ten Tec management for around a
> > year.
> >
> > Assessment of whether fixes are minor or not is subjective. Rather like
> > beauty, which someone once said "exists in the mind of the beholder". Put
> > simply, if you find the operation of the Orion I roofing filter schema
>meets
> > your needs, ( and if you are a phone op, it will meet them extremely
>well )
> > then you will consider this change to be minor. OTOH if you find that
>Orion
> > failed to live up to its promise in this area and have had discussions
>with
> > the Chief Exec of the company about providing a fix, then it is likely you
> > consider this problem something more than minor.
> >
> > If the processor speed fix can be achieved in firmware I will be delighted
> > but whatever is required, Orion I users should have reasonable performance
> > here.
> >
> > The roofing filter fix can only be achieved by a change in the hardware
> > used. There is no "new technology" or ethereal magic at work here. To
> > suggest such, is unmitigated BS. The plan to re-use Omni 9MHz filters at
>250
> > & 500 Hz was flawed. The hardware did not perform as it was supposed to
>do.
> > A new roofing filter scheme has been introduced to correct this design
>flaw.
> > This fix should be made available to current users who need it.
> >
> > Bob Henderson, 5B4AGN
> >
> >
> > _______________________________________________
> > TenTec mailing list
> > TenTec@contesting.com
> > http://lists.contesting.com/mailman/listinfo/tentec
> >
>
>
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