Hope this is taken in the positive spirit it is intended.
I've sent in a couple of e-mails about faults to dtsnbits, but have felt a
bit un-rewarded for my efforts. Dits&Bits doesn't respond with an automated
message that they received the e-mail. So I really don't know if it made
it.
IBM learned along time ago how to deal with software problems. Customer
communications.. What is the extent of the problem, what brings it on,
what can be done to work with it. All this instills a sense the customer is
a part of the solution. Most people when they feel that way will walk with
you to the end of the earth.
The last time the known issues on dits&bits has been update was March 28th,
2003, I think there is alot more than that.
The Orion is rough on the edges and causes some people alot of worry. I
beleive in Ten Tec's ability to solve the problems. It would be almost a
requirement to have this kind of communications to attract the skiddish new
customer.
With the $880M Mars Rovers, once a problem was discovered, it was plastered
over the news about the problem, and that they were working on the problem.
We got information about it's symptoms, cause, and ultimately it's fix. If
it works for NASA and IBM, why can't we also be in on ditsnbits?
73's
Rich
K5SF
From: Kc9cdt@aol.com
Reply-To: tentec@contesting.com
To: tentec@contesting.com
Subject: Re: [TenTec] ditsnbits?
Date: Wed, 17 Mar 2004 10:37:06 EST
Martin,
Same for me, no direct response, usually ( I did get one many monthes ago)
I hope they are hitting it hard, as sure looks like they have a basket full
of issues to fix.
I am on 1.366, it works for me right now for what I use Orion for, and NO
they haven't done a very good job of regression testing in the past. Maybe
they
have a better, more formalized process by now?
I WILL NOT be putting on any of their updates untill I here for some time
that it works without major problems.
1.366 is the way to go if you want the Orion to work right now without any
major issues (not withstanding new features/enhancements) with the basic
radio
function. IMHO.
73,
Lee
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