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[TenTec] Re: Negative reviews

To: tentec@contesting.com
Subject: [TenTec] Re: Negative reviews
From: "Rob Atkinson, K5UJ" <k5uj@hotmail.com>
Date: Wed, 10 Jul 2002 17:55:56 +0000
List-post: <mailto:tentec@contesting.com>
First, all the comments back and forth on the Orion specs make me think these are the good old days. We're living in the golden age of ham radio.

A few months ago I was trying to get my Corsair II to drive my Centurion. I had the cw working well--qsk and everything was FB but for some reason I just could not get it to key up and drive the amp on phone. I studied the manuals, tried a number of different cabling combinations, and after a couple of hours gave up and decided the Corsair had to go back to TT for work on the amp enable switching. I unhooked everything and was looking at the front panel of the Centurion when I saw the QSK switch and thought "Oh, I bet I have to have that on PTT/Vox." Well, of course it worked fine after I reconnected everything and flipped the switch over to PTT for the Corsair on phone. (The Omni VI switches the Centurion in QSK regardless of mode so I had quit thinking about that switch.) I was relieved that I had not sent off the Corsair to TT and/or called them up to complain about it which would have all resulted in my looking like a complete idiot (once again).

I was lucky that time (in part because I don't have internet access at home). I wonder how many reviews are put out by guys in similar situations who react before allowing some time to cool down and/or think?

I'm going through the same thing again right now because I'm trying to set up a packet station in my shack so I can get access to dx spots. The TNC and pc aren't talking to each other but I'm trying to be patient, do some reading and try a few ideas I have for trouble shooting. All this takes time which I don't always have. I think we'd all like everything to work great right away. Add to that the fact that these days, the local maintenance network isn't there (local parts stores, vendors and guys hanging around on a Saturday morning interested in talking about your problem with you) like it once was and the gear is harder to repair at home. The result is someone starting out gets disillusioned and goes after the company.

Other manufacturers have dealers to take the heat for them and handle unhappy customers--probably one reason why the JA companies may not get beat up as often in Internet reviews.

Rob Atkinson
K5UJ
k5uj@hotmail.com

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