I will also add my name to the list of satisfied T-T customers, reference to
product and service satisfaction. Round trip my door to my door in Maryland,
13 days. A satified Delta ll contestor. I don't even look at jap ads
anymore.
Jim Bruce
NV3V
President/Owner
Bruce Communication, Inc.
brucecom@shore.intercom.net
-----Original Message-----
From: Michael Schell <schell@radonc.medinfo.rochester.edu>
To: 'NW9G' <nw9g@netusa1.net>; Clark Savage Turner WA3JPG
<turner@safety.ics.uci.edu>
Cc: rec.radio.amateur.misc@safety.ics.uci.edu
<rec.radio.amateur.misc@safety.ics.uci.edu>; tentec@contesting.com
<tentec@contesting.com>
To: <tentec@contesting.com>
Date: Saturday, December 06, 1997 17:50
Subject: RE: [TenTec] Getting service for a Ten-Tec?
>I second Steve's comments wholeheartedly. I have had boards shipped to me
from TenTec w/o prior payment and shipped a rig to them for repair. All
repair costs were very modest. In fact, the shipping costs were greater
than the repair costs. Also, the gentlemen in the service department are
first class and willing to give free advice on 3rd party mods, etc. This is
the amateur radio should be!
>73,
>Mike KF2LF
>
>-----Original Message-----
>From: NW9G [SMTP:nw9g@netusa1.net]
>Sent: Saturday, December 06, 1997 4:28 AM
>To: Clark Savage Turner WA3JPG
>Cc: rec.radio.amateur.misc@safety.ics.uci.edu; tentec@contesting.com
>Subject: Re: [TenTec] Getting service for a Ten-Tec?
>
>At 10:25 AM 12/6/97 -0800, Clark Savage Turner WA3JPG wrote:
>>> In <66bqf1$8jm@nntp02.primenet.com> kenk@primenet.com (Ken Knecht)
writes:
>>>
>>> >I'm trying to find a repair center to get my old Ten-Tec Century/21
>fixed. The
>>> >dial doesn't turn with the knob. Despite a handful of spline, allen,
>philips,
>>> >and regular screwdrivers of various sizes I can't loosen the knob
>set-screw so
>>> >I can take things apart and see what's wrong.
>>>
>>> >Anyhow, to get authorization to send them the transceiver for repair, I
>>> >emailed Ten-Tec three times, no response. Called, was told someone
>would get
>>> >back to me, nobody did. Sent them a snail mail with my snail and email
>address
>>> >and phone number two weeks ago, no response. I'm afraid to ship it -
I'll
>>> >probably get it back untouched shipped collect because I have no return
>>> >authorization number. I think the "legendary" service mentioned in
>their ads
>>> >should be more accurately changed to "mythological". Guess what brand
>of ham
>>> >radio equipment I'll never buy again?
>
>
>All you need to do is just send the rig to Ten Tec with a note describing
what
>you want done to it with a return address and phone number incase they need
>to
>call you. I have done this for nearly 18 years with them. I have never
once
>had any problems in shipping over 20 rigs to them. They have on an
>occasion called
>me with a problem they found with the rig that I didn't know about and I
>just told
>them to fix that too. Larry worth called one day and said that UPS drove a
>fork
>truck tonge into the face of my Corsair about 10 inches deep and nearly
>destroyed
>it beyond repair. Larry said since I had it insured, I could go through
>UPS for
>the insurance or he offered to fix everything for $40 extra at my cost. I
>opted
>for the latter not having to hassle with UPS. Outstanding service. Don't
>e-mail
>them expecting to get in touch with the service dept. You need to call the
>long
>distance number if you want to get some kind of confirmation. But they
>will just
>tell you to send it with a note. Best service track record in the business
>by
>far. And you know what rigs I will never buy again......(japs).
>Just trust them, they are not out to take your money or time. I have even
>visited
>them and dropped off a rig for repair and they had it fixed for me the next
>morning.
>Three days ago, without even calling them, I just shipped an Omni to them
>without
>even calling......trusting, aren't I??
>73 and keep Ten Tec'n guys.....Steve....NW9G
>
>
>--
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>
>--
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>
--
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