Dear Zoli and All,
I kept my counsel because I know there are many ops that genuinely like the
WriteLog program but at the risk of creating a furor I must say that WL is a
buggy poorly supported software tool and I'm back to using N1MM free and TR
which I paid only twice in 12 years.
IMO if your going to charge for a product you must have a provision for fault
management, OS interface maintenance and support beyond peer support. If you
need to charge more to provide service to that level that's fine. In the
meantime I'll use the tools that give me max operating time and min head
scratching.
73 Jerry K9MY
Zoli Pitman HA1AG <ha1ag@yahoo.com> wrote:
Dear all,
IMO Bruce really hit the bullseye with this:
> The business model here is worse than Microsoft's - at least when they
> get done updating a software product the bugs are pretty much worked out
> and you usually do not have to upgrade to a new version (for a fee) to
> solve bugs.
This is what I really agree with. The fault management and functionality
extension are bound together in case of WL and I really don't like it. It is
their choice, my choice was not to upgrade (after 2003 iirc).
My major problem with WL was the fault management. I didn't understand why
certain faults were never handled why certain imo less important ones, got full
attention. I never felt fault management was an interactive process, too - like
someone reports a fault, and it turns out to be true, an author gives an
estimate about what will happen. Some faults were kept reported all over again
and noone reacted from the WL team.
What I also considered negative and made me stop using and subscribing WL at
the end were certain policies like the lack of integrated LPT support for XP
and the consequent lack of SO2R support (A/B bits on LPT ports only thus not
under XP). If W5XD had said "guys, I need to invest X hours and Y dollars to
get it done, and it will come in version A which would cost you Z dollars and
would be available in Q - R months" I would have been supportive even without
knowing X and Y. Knowing that Writelog team left this problem to some third
party SW or HW really disappointed me.
So I left WL and only use it for some QSO Parties in version 10.45 but for
serious contesting I migrated to Win-Test. In some aspects it is worse, less
mature and less intuitive than Writelog but the two issues above are fully
addressed and for me that was important.
73, Zoli HA1AG
____________________________________________________________________________________
Moody friends. Drama queens. Your life? Nope! - their life, your story. Play
Sims Stories at Yahoo! Games.
http://sims.yahoo.com/
_______________________________________________
WriteLog mailing list
WriteLog@contesting.com
http://lists.contesting.com/mailman/listinfo/writelog
WriteLog on the web: http://www.writelog.com/
---------------------------------
You snooze, you lose. Get messages ASAP with AutoCheck
in the all-new Yahoo! Mail Beta.
_______________________________________________
WriteLog mailing list
WriteLog@contesting.com
http://lists.contesting.com/mailman/listinfo/writelog
WriteLog on the web: http://www.writelog.com/
|