AntennaX support responded to my trouble ticket with a second
download opportunity, with the caveat: They do not recommend
Microsoft Explorer (any version) with Windows-7. They only
recommend Chrome, Firefox, Safari.......
The download proceeded and was successful - even though I used
WIN-7 & IE10 a second time. I suggested that they add the caveat
about browsers to their download page to improve customer service.
And, change the onet-time download to many download on one day to
assist customers retrying downloads with different browsers.
73 Bill N4LG
From: "Orders" <orders@antennex.com>
To: "'Bill Cotter'" <bcotter@qx.net>
Subject: RE: DOWNLOAD FAILURE: Receipt for Your Payment to ANTENNEX LLC
Date: Wed, 20 Jan 2016 08:48:45 -0600
Bill:
Please use a better browser than MSIE as it is buggy and popularity
has dropped dramatically. Please download and use one of the following:
Firefox, Chrome, Safari, etc.
We keep 4-5 browsers available and avoid MSIE. Once it requests a
file, from then on it will keep looking in its cache on your HD and
load it although corrupted and not go get a fresh copy. So, it will
continue to fail.
Nothing wrong with using Win7.
Further, take it slow being a 30MB file will take more time to load.
Will reactivate your order for a new try with another browser.
Thanks!
Sarah
-----Original Message-----
From: Bill Cotter [mailto:bcotter@qx.net]
Sent: Wednesday, January 20, 2016 8:32 AM
To: orders@antennex.com
Subject: DOWNLOAD FAILURE: Receipt for Your Payment to ANTENNEX LLC
I attempted to download my purchase (see payment receipt below),
and the download failed. It left a zip file with 4kB instead of the
reported 29mB file. I am using Windows7 and IE10. Please increase
the download counter to MANY for today, so I can try to download
this package.
Thanks - Bill N4LG
==============================================================
BUYER BEWARE - The download from this site crashed within 1min of
downloading via Windows-7 and IE-10. Then the site was unavailable
for several minutes (OVERLOADED?).
The thoughtful system administrator gives you one attempt with a
manual request for renewed password, rather than a more reasonable
unlimited trys within one day (or, some other scheme).
So far, no response from AntennaX........... I will report status
as it unfolds.
73 Bill N4LG
At 01:39 PM 1/19/2016, you wrote:
Howdy, TowerTalkians --
FYI.
Cheers,
Steve K7LXC
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The books are explained in this special page at this URL:
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