You're sure the parts are wrong and the paperwork right and not the other way
around?
Matthew Kaufman
(Sent from my iPhone)
> On Apr 13, 2015, at 6:50 PM, Lizeth Norman <normanlizeth@gmail.com> wrote:
>
> You've got to be kidding me. So I'm at fault for getting a box worth
> $700 that's filled with mistakes?? Where does that skewed logic come
> from?
>
> What does the value of a dollar mean, anyway? I spent money in order
> to play with my satellite gear rather than fiddle with my T-100, build
> jigs, cut elements and build matching networks. In this case, the
> manufacturer made a BAD BAD oopsie.
>
> Are you an engineer? If so, what were you doing when the statistical
> method behind six sigma quality was discussed?
>
> Let me refresh your memory if you don't know or haven't got the
> message: The number of failed products manufactured is directly
> related to the number of defective components in it. In this case, a
> defective product, produced by a manufacturer cutting corners shows up
> in my hands.
>
> Here's a clue for you: If I have one that's wrong, there are others.
>
> I'll continue giving M2 antennas bad publicity. Those pictures on
> Flickr are going to stay. When they show me that they can fix an
> obvious problem, like more than 50% of an antenna being the wrong
> size, I'll quit.
>
> Personally, I don't care if you think the moon is made of green
> cheese. I know exactly what happened, have pictures to prove it, the
> physical part (antenna) to back it up and most importantly, the
> receipt.
>
> M2 antennas quality control AND customer service leave much to be
> desired. There's no doubt about that.
>
> Feel free to astroturf somewhere else.
>
>> On Mon, Apr 13, 2015 at 9:19 PM, Mike Smith VE9AA <ve9aa@nbnet.nb.ca> wrote:
>> Norman,
>>
>>
>>
>> So you say you got a bunch of elements that you believe are not correct.
>> (whether it's 6, 10 or 20 doesn't matter) and you paid some ~$700 for this
>> antenna, correct?
>>
>> Whether I (or anyone) even believes your measurements are accurate doesn't
>> matter. YOU believe you got all (or most, or some) of the wrong parts.
>> (whether it's a design flaw, a diagram typo(s) or poor QC is not really the
>> issue.
>>
>> You are convinced the elements are mostly (or partially) wrong. Fair
>> enough.
>>
>>
>>
>> I believe one poster noticed when he went over your picture and measurements
>> and compared them to the diagram more elements lined up than (perhaps) you
>> first saw. I would also say "fair enough".
>>
>>
>>
>> When you called M2 on the phone and calmly said you got some/all/most of the
>> wrong elements, they said (I'm paraphrasing on your behalf) "tough sh!t" ?
>> (really?!?!?! it was that cut and dry? Really?)
>>
>>
>>
>> Did you try to work out something with them?
>>
>>
>>
>> Something doesn't add up. It's a small market. Companies want repeat
>> business and glowing reviews. This smacks of quite the opposite.
>>
>> Most responsible companies would've either had you immediately box up and
>> send it back for a replacement
>>
>> or possibly, if you knew exactly which elements were incorrect/wrong, sent
>> you the replacements. Some companies would've just refunded your money I
>> guess.
>>
>>
>>
>> Nobody wants bad PR like you've generated here. Not even a fairly
>> well-to-do company like M2.
>>
>>
>>
>> Is there more to your story that you are perhaps not sharing?
>>
>>
>>
>> Like, what exactly was said during this phone call? I have to think
>> something might be missing.
>>
>>
>>
>> I don't know you, nor would I presume to know what transpired during this
>> call, but it's a gut feeling the whole story is just not being presented as
>> it transpired.
>>
>>
>>
>> Or , you know what.maybe they WANT to go out of business>!>? (but I don't
>> most companies would want that) (hi)
>>
>>
>>
>> Look, I hope you get it resolved. I get you are upset and I can appreciate
>> that you may not get the outcome you were hoping for, but seems this thread
>> has revealed much about the 432 antenna but not all.
>>
>>
>>
>> 73 de Mike VE9AA
>>
>>
>>
>>
>>
>> Mike, Coreen & Corey
>>
>> Keswick Ridge, NB
>>
>>
>>
>> _______________________________________________
>>
>>
>>
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