*Five months is long enough. Ask for a supervisor and tell him $$ for
the lost unit or a new 259. It's worth a try. Friggin' MFJ sucks.*
**
*73 Bill K4XS*
In a message dated 8/28/2014 6:15:44 P.M. Coordinated Universal Time,
herbert.schoenbohm@gmail.com writes:
On March 30,2014 I sent my MFJ-259 for repair and the replacement of
the front end surface mount diodes which I included in with the
repair
request. They claimed they do not have my unit. So I sent proof
of the
mailing and delivery by Priority Mail with the pickup at
Starkville. MS
They have been giving me the run around for the past 5 months and
claim
they can not find my unit. This is the worst customer service I have
ever received in over 50 years in dealing with vendors.
Anyone have an suggestion on what I can do at this point? Please
help me!
Herb Schoenbohm, KV4FZ
On 8/28/2014 12:22 PM, Bill via TowerTalk wrote:
> I have bought my last item from MFJ/Ameritron.
>
> Over the years I have had several items of MFJ/Ameritron
manufacture and
> always had great customer service. Over the last couple of
years that
> satisfaction has changed to disappointment...major problems
with repair of my
> AL-1500 and now my MFJ259
>
> I sent my MFJ 259B in for repair on July 2 and they received
on July 7.
> I was told at that time it would be four weeks until they got
to repair
> it....a long time but fair enough. On Aug 7 still no word from
them so I
> called. They would place it on their "expedite list". A week
later no word
> from them so I called again. It was still on their expedite list.
>
> On August 18, I finally got a call telling me they had done no
repairs to
> it, and it was working fine. I disputed this and repeated
exactly what was
> in my letter to them and to check it out again. On the 21st,
they finally
> found the problem and said they would be shipping it on Friday.
>
>
> It's a two day ship from MS to FL so it should have arrived on
Monday, the
> 25th. Today, the 28th, it still had not arrived so I called
again. The
> problem: the MFJ 259 sat around for four business days when
they finally
> shipped it. It was shipped yesterday. When I asked what the
problem was, I
> got no reason, apology or anything else. They had no problem
charging my
> credit card right away.There is no excuse for doing business in
this manner.
>
> Bottom line, do some deep thinking if you want to buy any antenna
> analyzers from MFJ. Mine worked great, but customer support and
repair is sadly
> lacking. They had this device from July 7 until August 27.
IMHO, that is
> terrible customer service.
>
> Bill K4XS/KH7XS
>
>
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>
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