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Re: [TowerTalk] US Tower not answering emails

To: towertalk@contesting.com
Subject: Re: [TowerTalk] US Tower not answering emails
From: Steve Robinson <wu9b@desertinet.com>
Date: Sun, 25 Jul 2010 14:39:19 -0700
List-post: <towertalk@contesting.com">mailto:towertalk@contesting.com>
I had a major problem with my MARB770 a few years back and Dee brought me a new 
tower. I paid for some travel expenses and for my crane operator to help swap 
them out but... they gave me a new tower!  I hope Dan gets the info he needs 
soon.

Steve WU9B

On Jul 25, 2010, at 1:23 PM, Pete-N4KW wrote:

> I would also have to say that I have had excellent service from US Tower.  I 
> had my HDX572 for a little over a year and was having a problem.  I emailed 
> them and spoke to them many times over the phone.  They requested pictures 
> which I sent to them.  I was later informed that they would be available to 
> travel to my residence and asses my problem.  We scheduled a time frame and 
> prior to their arrival tools and parts arrived.    When they arrived they 
> were very cordial and professional and took care of my problem.  They 
> completely checked out my tower, made some minor adjustments to my limit 
> switches and answered any and all my questions.  I thoroughly enjoyed their 
> visit and could not have asked for any better service than they provided.
> 
> I had an issue with the tilt over winch handle, one phone call and a 
> replacement was on its way.
> 
> I have found that I get better results over the telephone and an occasional 
> update letter than I do by email, but that is my experience.  Good luck and 
> I am sure if you ever get to meet them you will be impressed.  I know I 
> sound like a public relations person working for the company but no I am not 
> associated with them in any way.
> 
> 73 Pete N4KW
> 
> 
> 
> 
> 
> 
> ----- Original Message ----- 
> From: "Jim McDonald" <jim@n7us.net>
> To: <towertalk@contesting.com>
> Sent: Sunday, July 25, 2010 2:22 PM
> Subject: Re: [TowerTalk] US Tower not answering emails
> 
> 
>> I had a lot of dealings with US Tower after my HDX-589 took a direct
>> lightning strike in April.
>> 
>> It took a few calls to identify the appropriate person to deal with, who
>> happened to be their head of quality, but I really don't have any 
>> complaints
>> (OK, I have one issue).  I got personal extensions for Vicky, sales at the
>> CA plant, the plant manager in KS (his name is Blake), and Brad Troxell, 
>> QA.
>> I even got to speak to their electrician in KS, Casey, about the wiring of
>> the motor and the remote control relay box.  Brad called me while 
>> traveling
>> and gave me his cell too.  I was on a first name basis with all of them, 
>> and
>> they paid attention to me.
>> 
>> When my new remote control relay box did not match up with the mounting
>> brackets on my 1994-vintage tower, I gave them the dimensions on my tower,
>> and they made custom brackets that were perfect.  They were not only
>> galvanized they had the four mounting holes countersunk for flat head
>> screws.  Heck, I even lost one screw in the grass, and Brad sent me 
>> another.
>> 
>> The only issue I had was their quote to overhaul the tower seemed
>> unreasonably high.  They wanted to replace the cable and pulleys which I
>> elected not to do because I didn't see damage.  I understand their 
>> position
>> of potential liability.  Their quote to travel from KS to the Chicago area
>> was very high, from the perspective of an individual ham; I wouldn't have
>> thought twice about it if I were with a company with a damaged tower. 
>> (Yes,
>> insurance would have paid it all anyway.)
>> 
>> I ordered a new remote package, including the relay box, limit switches, 
>> and
>> inside remote control, plus a new motor from AES.  US Tower couldn't match
>> AES' prices on that stuff because their distributor agreements do not 
>> permit
>> it.  I ordered from AES who had the stuff drop shipped from the KS plant.
>> They would have sold directly to me but at their list prices.
>> 
>> Their distributors are there to handle routine orders.  I think it's a 
>> safe
>> assumption that hams are a relatively small part of their total business,
>> but I was satisfied with their support.
>> 
>> Jim N7US
>> 
>> 
>> 
>> -----Original Message-----
>> 
>> Seems people never learn about US Towers, they want your money but they do
>> not want to deal with Ham Radio people.  The want you to do business 
>> through
>> their distributors like Texas Towers or HRO.
>> 
>> Mike
>> 
>> -----Original Message-----
>> 
>> 
>> On 7/24/2010 7:05 AM, Dan Bookwalter wrote:
>>> I have sent a couple of emails to UST asking how much the tower hold down
>> bolts
>>> ( the 1- 1/8" ones) are for the TX-472 with no answer :-( , i also wanted
>> to
>>> know what size the bolts are that hold the tower to the base.
>>> 
>>> anyone have a good email address for them...
>>> 
>>> Dan N8DCJ
>> 
>> 
>> _______________________________________________
>> 
>> 
>> 
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> 
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> 
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