If your friend will call SteppIR technical support at: 1-425-891-6134
between 10 AM and 3 PM Pacific time, Jerry will get the matter
straightened
out in no time. He can also e-mail Jerry at "support@steppir.com" or
"k3bz@arrl.net"
If the request for help was misunderstood, perhaps it was not made
clearly. If the second request by e-mail was missed, perhaps there
was a temporary e-mail issue.
As others have attested, SteppIR customer service is absolutely the
best of ANY amateur antenna manufacturer.
73,
... Joe, W4TV
> -----Original Message-----
> From: towertalk-bounces@contesting.com
> [mailto:towertalk-bounces@contesting.com] On Behalf Of Matthew Steven
> Sent: Monday, July 28, 2008 9:57 PM
> To: towertalk@contesting.com
> Subject: Re: [TowerTalk] Antenna Selection Assistance
>
>
> Since I've been called out as potentially dishonest, and I happened to
> be over at Skip's tonight, I snapped a picture of his SteppIR.
>
> http://matts.org/tmp/ad0h_steppir.jpg
>
> I also got to see the element laying in the yard, the rubber
> boot had torn completely off and the fiberglass tube just
> fell. I spoke to him about it again to get his side of
> things straight. Skip has emailed them twice, had his
> request misunderstood the first time and completely ignored
> the second time. So this great customer service you are all
> talking about passed him by.
>
> But on the bright side, he does still manage to make contacts
> with it like that.
>
> 73s
> ai1p
>
>
> On Mon, Jul 28, 2008 at 10:53 PM, John Sheeley
> <wb4qda@yahoo.com> wrote:
> > Put up the 3 element Steppir you will never regret it .Mine
> has been
> > up for 5 1/2 years. I needed to replace a chip in my
> steppir control
> > a couple of years ago . I called Steppir and had the chip
> in 3 days
> > They Have been very helpful when ever I called them I think rumors
> > with no callsign or anything to back them are unacceptable
> . IE some
> > local ham 73 John wb4qda
> >
> >
> >
> >
> > ----- Original Message ----
> > From: AI1P Matt Steven <KD0BVK@gmail.com>
> > To: towertalk@contesting.com
> > Sent: Monday, July 28, 2008 4:28:46 PM
> > Subject: Re: [TowerTalk] Antenna Selection Assistance
> >
> > An anecdote on the SteppIR since it came up a few times- a
> local ham
> > had half an element simply fall off of his, pulling the metal strip
> > out and leaving him with a 2 1/2 element beam and an un-retractable
> > metal strip flapping in the wind.
> >
> > When he inquired as to the possibility of getting
> replacement parts to
> > fix it he was pretty much ignored. It's getting to be
> something of a
> > running joke around here how he's not able to get customer
> service at
> > all for this.
> >
> > Failures can be forgiven but the inability to fix one due to
> > nonexistent customer service and hard to find parts rules
> that one out
> > for this ham.
> >
> > I really like my old A3S for the record.
> >
> > 73
> > ai1p
> >
> >
> >> W1KSZ Wrote:
> >> If you could put up only ONE antenna to cover 20 to 10 Mtrs
> >> (including WARC), what would you select ? The antenna will
> go on top
> >> of an LM-470.
> > _______________________________________________
> >
> >
> >
> > _______________________________________________
> > TowerTalk mailing list
> > TowerTalk@contesting.com
> > http://lists.contesting.com/mailman/listinfo/towertalk
> >
> >
> >
> >
> >
> _______________________________________________
>
>
>
> _______________________________________________
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> TowerTalk@contesting.com
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