Re: [TowerTalk] SteppIR, still in business?

[Joe - WDØM <WD0M@centurytel.net>]

When in doubt, try the telephone at their toll free number (your friend may 
not be able to do so, Martin):

866-783-7747

They are definitely in business, and customer service is outstanding.  I've 
had telephone calls from Mike and Jim asking about problems I've mentioned 
on the SteppIR reflector.  Not many manufacturers take that kind of action 
to help customers.,  They are swamped with orders, and have moved into a 
larger building to increase production.

I'll post this also on the SteppIR reflector, and perhaps the guys at 
SteppIR will respond.

To bring this posting back to the subject of  towers, you can see how I 
mounted my SteppIR 4 element on my tower by going to:

http://home.centurytel.net/WD0M/

73,
Joe
WDØM


At 12:59 AM 10/9/2004, Martin Sole wrote:
> I have seen many posts on here extolling the virtues of the SteppIR
> antennas. My own opinion formed after studying much of the available
> information is, like many, that they are a fantastic piece of engineering
> with good performance. In discussions with a good friend I encouraged him to
> take a close look at them for a couple of replacement installations he is
> planning, a 3el at one QTH and a 4el at the other. He did send them an
> email, and got a response syaing that his questions would be answered in
> about a week. Nothing heard. He then sent another request, no response. He
> then emailed another department in the company, no response. Several people
> have said that the after sales service is good. I wonder how they are making
> any sales if they don't answer peoples enquiries?
>
> Maybe it's not for me to worry about but I did urge him to go in this
> direction and made specific comment as to the reports of good support. Kinda
> feel like I'm getting egg on my face over this.
>
> Anybody has an inside track? Did they suddenly disappear?
>
> 73's
> Martin, HS0ZED
_______________________________________________

See: http://www.mscomputer.com  for "Self Supporting Towers", "Wireless Weather Stations", and lot's more.  Call Toll Free, 1-800-333-9041 with any questions and ask for Sherman, W2FLA.

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