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[TowerTalk] MFJ / Hy-Gain, cont'd.

To: <towertalk@contesting.com>
Subject: [TowerTalk] MFJ / Hy-Gain, cont'd.
From: n4zr@contesting.com (Pete Smith)
Date: Sat, 05 May 2001 08:22:54 -0400
At 01:50 AM 5/5/01 -0400, you wrote:
>I for one would like to see MFJ improve customer service, and 
>spend more money on QC even if the price of gear goes up. I think 
>people would pay a little more for better service and better QC.
>
>I think the solution is to write the owner (Martin Jue) a letter, and 
>tell him how you think the system is working, and suggest what 
>might make a difference. Or, if you see him at a Hamfest, tell him 
>nicely how you feel. I know he is sensitive to rational logical 
>suggestions. His name is on the line, because he makes all the 
>decisions.
>
>I'm not saying we shouldn't complain or that they don't deserve an 
>occasional roasting for something. I think if we take the time to 
>complain we should at least spend a few minutes complaining 
>where it will do some good! I'm sure once Martin Jue understands 
>he has a problem, he will try to correct it.

Bravo, Tom.  I know you will probably get a lot of flak from people who
claim you're just fronting for MFJ, but what you say makes the best kind of
sense.  The folks I know who sell to hams roll their eyes at the ways we
make their lives difficult, but all welcome rationally-put suggestions for
improving the way they do business.

I will never forget, a good many years ago, having a problem building MFJ's
first audio filter into a transceiver.  I called and the phone was answered
by MFJ himself.  We can't expect that to be the case today, but I share
your belief that he's still listening.

73, Pete N4ZR
Contesting is!

The World Contest Station Database 
is waiting for your input at
http://www.qsl.net/n4zr 



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