From: Shana Vinson <shana@ustower.com>
We at U S Tower Corporation would like to join in on the on going
discussion about shipping !
We have changed freight carriers to insure our customers, who receive our
discount, a better rate and less chance for damage to the towers you have
waited so patiently to receive.
Our new carrier is ROADWAY Express (1800ROADWAY) and they have set up a
discount for us/you that is much better than our previous carrier and we
have made arrangements to have our freight transfered as few times as
possible (none hopefully).
We experienced a delay in delivery recently due to an overwhelming increase
in orders. We have made the necessary adjustments and with the exception
of a few special order towers we are current with our delivery. We provide
an information packet when you place your order that includes a "Projected
Delivery Date" just to give you the customer some idea of what our schedule
is and so you can plan for the arrival of your tower. Most customers can
expect delivery within 8 - 10 weeks of your order and it should arrive very
close to the time of the projected date. We realize that planning is
necessary and we suggest that you tell the dealer when you place the order
if you need to be notified before your tower ships. We call many of our
customers who make this request and tell them there tower is complete and
they then "OK" the shipment and they call back and get their PRO number and
then stay in contact with the carrier so they can "arrange their own
delivery".
We thank you all for your support and loyalty to us over the years.
If you have any questions or comments for us please feel free to e - mail
SHANA@USTOWER.COM CUSTOMER SERVICE
BRUCE@USTOWER.COM PRESIDENT/OWNER
SALES@USTOWER.COM SALES/MISC.
ADRIAN@USTOWER.COM CHIEF ENGINEER
THANKS
--
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