Towertalk
[Top] [All Lists]

[TowerTalk] F12 Customer Sevvice

To: <towertalk@contesting.com>
Subject: [TowerTalk] F12 Customer Sevvice
From: bbond@global2000.net (Ben Bond)
Date: Tue, 13 Oct 1998 14:22:23 -0400
This is a multi-part message in MIME format.

------=_NextPart_000_0010_01BDF6B4.E4FEEC60
Content-Type: text/plain;
        charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Over many months, I read on this reflector a number of  comments
regarding Force 12 customer service. I would like to share my views
on this from a recent experience.

I had a cable failure on my TX-472 tower. Yes, It was my fault for not
changing cables on a regular basis. On the tower is a Force 12 C4-SXL
and above that is a Force 12 EF-180B. When the beast hit bottom, the=20
hard stop caused the 3/8 tips of one 40M element and the 3/8 tips of
the 180B to break off. There is also a bend in the linear loading =
spreader
for the 80M dipole.

I called F12 with a list of needed parts. The phone was answered by a YL
named Sarah. I explained to her which parts were needed, she took my=20
information, she gave me a price and this case was closed.

Two points I can make are; The construction of the antenna (light-weight
and flexible) resulted in less aluminum cluttering my lawn and the =
attention
I received from Sarah at Force 12 was as good as it will get from a =
customer
service department.

Ben Bond  W2PS

PS-- The cable order from US Towers went well also.................

------=_NextPart_000_0010_01BDF6B4.E4FEEC60
Content-Type: text/html;
        charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD W3 HTML//EN">
<HTML>
<HEAD>

<META content=3Dtext/html;charset=3Diso-8859-1 =
http-equiv=3DContent-Type>
<META content=3D'"MSHTML 4.72.3110.7"' name=3DGENERATOR>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT color=3D#000000 size=3D2>Over many months, I read on this =
reflector a=20
number of&nbsp; comments</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>regarding Force 12 customer service. =
I would=20
like to share my views</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>on this from a recent =
experience.</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT color=3D#000000 size=3D2>I had a cable failure on my TX-472 =
tower. Yes,=20
It was my fault for not</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>changing cables on a regular basis. =
On the tower=20
is a Force 12 C4-SXL</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>and above that is a Force 12 =
EF-180B. When the=20
beast hit bottom, the </FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>hard stop caused the 3/8 tips of one =
40M element=20
and the 3/8 tips of</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>the </FONT><FONT color=3D#000000 =
size=3D2>180B to=20
break off. There is also a bend in the linear loading =
spreader</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>for the 80M dipole.</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT color=3D#000000 size=3D2>I called F12 with a list of needed =
parts. The=20
phone was answered by a YL</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>named Sarah. I explained to her =
which parts were=20
needed, she took my </FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>information, she gave me a price and =
this case=20
was closed.</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT color=3D#000000 size=3D2>Two points I can make are; The =
construction of=20
the antenna (light-weight</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>and flexible) resulted in less =
aluminum=20
cluttering my lawn and the attention</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>I received from Sarah at Force 12 =
was as good as=20
it will get from a customer</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>service department.</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT color=3D#000000 size=3D2>Ben Bond&nbsp; W2PS</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT color=3D#000000 size=3D2>PS-- The cable order from US Towers =
went well=20
also.................</FONT></DIV></BODY></HTML>

------=_NextPart_000_0010_01BDF6B4.E4FEEC60--


--
FAQ on WWW:               http://www.contesting.com/towertalkfaq.html
Submissions:              towertalk@contesting.com
Administrative requests:  towertalk-REQUEST@contesting.com
Problems:                 owner-towertalk@contesting.com
Search:                   http://www.contesting.com/km9p/search.htm


<Prev in Thread] Current Thread [Next in Thread>
  • [TowerTalk] F12 Customer Sevvice, Ben Bond <=