I too, had trouble connecting with Tom Schiller. I had trouble
assembling a C3-SS antenna, and wanted to speak to him about it.
But unlike the two correspondents below, I *listened* to the
advice of the woman who answered the Force 12 telephone.
I sent Tom a detailed fax explaining my situation and asking
specific and clearly written questions.
And what happened?
I received an equally clearly written response that answered all
of my questions within hours.
That I faxed my questions instead of speaking to Tom about them
turned out to be a major plus. I was able to distill my 'issues'
far more clearly than if I had spoken with Tom on the phone.
It was a different way of doing business, but the turnaround and
response was great!
I'm very satisfied with the results.
73, Eric W3DQ
Washington, DC
wd3q@erols.com
At 23:46 7/25/98 -0400, you wrote:
>
>Tower Talk Digest Saturday, July 25 1998 Volume 01
: Number 840
[snip]
>------------------------------
>
To: <towertalk@contesting.com>
>Date: Sat, 25 Jul 1998 12:22:42 +0000
>From: Dave_K9NX <n7ex@athenet.net>
>Subject: [TowerTalk] Need help with Force 12 C-3S
>
>I recently purchased and installed a new Force12 C-3S at 40'.
The antenna
>performs well on 20M but on 10 and 15 the 2:1 SWR bandwidth is much
[snip]
>I called Force12 last week and was informed by the young woman
who answered
>the phone that the guy (Tom?) to answer my question was out and
that I
>would have to call back. When I asked if I could leave a
message and have
>him call me back she steadfastly replied that I would (have to
spend my
>money) to call them back. I left two emails now at the email
address on the
>Force 12 WEB page and after a week neither of those has been answered
>either....so much for customer service.
>
>Others experience with this antenna? similiar problem? solution?
>
>Frustrated in Silly Corn Valley
>Dave
>K9NX
>
>------------------------------
>
To: <towertalk@contesting.com>
>Date: Sat, 25 Jul 1998 14:43:22 +0200
>From: "Ragnar Otterstad" <otterstad@inet.uni2.dk>
>Subject: Re: [TowerTalk] Need help with Force 12 C-3S
>
>:: I called Force12 last week and was informed by the young woman who
>answered
[snip]
>
>I am afraid you are in good company. Tom is a nice fellow, but
there is
>certainly rom for improvement in the way he is doing
after-sales-service.
>
>I have been waiting for several months for an answer, despite several
>reminders.
>
>:
>: " Frustrated in Copenhagen " Hi
>
>
>Rag OZ8RO JW5HE LA5HE
>
>------------------------------
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