Jim, we were sincere when we said "sorry for the delay". When you placed your
order our computer said that your 3/8" thimbles were in stock. For whatever
reason unknown to me or any other employee, the thimbles were not there.
There is no way in our system to know that there would be a problem if
thimbles are back ordered for a few days. The guy that took your order
handles about 125 telephone calls a day and would never remember that you had
a time deadline. Aside from that, a completely different person packs and
ships orders. He would not know that this is a problem for you either.
When you asked for faster shipping, why on earth would you expect us to pay
for overnight shipping at a cost that exceeds the value of what you are
buying let alone the possible profit on some thimbles? You need to understand
that profit in amateur radio sales is very low. Even to the point of many
companies shutting their doors in recent times. There simply is not enough
profit to offer the level of customer service you are asking for. Human
errors will occurr from time to time but that is no excuse to expect a seller
to loose his shirt in punishment for an error.
I might ask you, why would you choose a public forum like this reflector to
air your discontent? Are you so angry that you wish to damage my company and
cause it to lose sales? Would you like to see Texas Towers actually close its
doors because we back order a few thimbles for a few days? Surely not! But
that is the very appearance that you have given me!
Again, my aplogy for the problem. Too bad there can't be an offsetting
positive message from the more than 1000 other customers whose orders were
delivered without a hitch last month!
73 de Gerald Williamson, K5GW, Owner/General Manager, Texas Towers
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