Tim is an outstanding ham and a super nice guy, but he unfortunately
inherited the "no schematic" DXE policy when he took his job. He does his
best to provide customer support, which I appreciate, but there's not much
he can do about changing the policy, which customers have complained about
for years. Fortunately, most of the DXE products are quite straightforward
and easy to reverse engineer. I did that myself, with my beverage switching
unit, which failed almost immediately. I took the cover off, found an
electrolytic capacitor installed backwards, and fixed the problem in five
minutes. On the plus side, I've found DXE products to be well-designed and
solidly built. To me, the lack of technical service information is
frustrating and misguided, but not a deal-breaker.
73,
Jim W8ZR
> -----Original Message-----
> From: Topband [mailto:topband-bounces@contesting.com] On Behalf Of Rob
Atkinson
> Sent: Friday, September 23, 2016 08:41 AM
> To: k3lr@k3lr.com
> Cc: topband@contesting.com
> Subject: Re: Topband: DXE NCC-1 phasing box
>
> I just finished speaking with Tim K3LR on the land line with regard to my
problem We had
> a cordial conversation and I must say in all the years I have been a ham,
I have never had
> the president of a company immediately call me to address my concerns and
problems with
> a
> product. I am confident whatever is plaguing my NCC-1 will get fixed
> whether it's the unit, or operator head-space.
>
> I also received a satisfactory explanation for the policy of not
> providing a schematic for the NCC-1. The repair service terms as
> explained to me are quite reasonable but I hope I don't have to send
> it in for repair. I certainly appreciate this fast response. Also,
> I mischaracterized the service dept. email as "canned." It did have some
personalized text in
> it which I overlooked and I apologize for that.
>
> 73
>
> Rob
> K5UJ
>
> On Fri, Sep 23, 2016 at 8:58 AM, Tim Duffy <k3lr@k3lr.com> wrote:
> > Hello Rob:
> >
> > Please call DX Engineering. We will help you get your NCC-1 working
> > properly.
> >
> > 73
> > Tim K3LR
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