I checked my email records and see the same story back in year 2008. Some
things never change. I hope this time Rob gets his act together for good.
Doug
"Think of all the ways you can hurt yourself laughing."
-----Original Message-----
This is Rob Locher W7GH. Idiom Press was started by my father Bob Locher
W9KNI. A few years ago he brought me on board, and then later retired,
leaving me in charge. I'd had no business experience before running Idiom
Press.
Recently I've had several unanticipated challenges that I've had to deal
with. The challenges have led to an order backlog, which has multiplied
my workload. I've dropped the ball in keeping up with emails and phone
calls. My father, and also friends and other concerned people, have
reminded me that the most important thing to any business is contact with
the customer.
To the people I've inconvenienced, I'm sorry, and I apologize. I am
learning as I go. I have a plan to get caught up with orders as quickly
as possible. Most importantly, I've personally refocused on customer
contact. I'll be contacting everyone with an outstanding order. I must,
however, ask customers for a little patience for the next month or so.
73,
- Rob Locher W7GH
Idiom Press
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