Go to the Tentec website, then on the left under Service & Support you will
find the necessary info to obtain an RMA.
<snip>
Repair RMA procedure
An RMA is required before sending a product for repair. Please email
service@tentec.com or call 865-428-0364 with the following information.
Model number
Serial Number
Description of the problem
Your Name as it appears on your credit card
Call sign
Shipping address
Billing address for your credit card if different from your shipping address
Email address
Phone number
An RMA will be created and the RMA number will be emailed to you from an RF
Concepts.com email address. The RMA number must be placed on the outside of
the shipping carton. Ship the item to,
TEN-TEC, Inc.
1185 Dolly Parton Prky
Sevierville, TN 37862
<snip>
Hope this helps.
73
Bob, K4TAX
----- Original Message -----
From: "P C A" <xtraham58@hotmail.com>
To: "TenTec@contesting.com" <tentec@contesting.com>
Sent: Wednesday, September 03, 2014 4:05 PM
Subject: Re: [TenTec] RMAs
Hi John, RMA's what is the procedure for obtaining one if needed???
Andy, W3LI
Hi Jim,
Usually, you should get an email the following working day.
If you ever have concern and don't get it on the 2nd business day after
you
entered it into the web site, then give Paul Clinton a call.
I did check with Paul, and he said your number should have gone out this
morning. Seeing that you entered it on the 2nd. If you don't see it
today,
give Paul a call and confirm your email address with him and get the
appropriate RMA #. But he does see it in the system.
Sometimes there are glitches in this mo' modern updated technological
world, hi hi hi.
Thanks, and 73,
John Henry, KI4JPL
TEN-TEC Engineering, a Division of RFConcepts LLC
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