*Your experience with Ten Tec Service and Sales, is exactly what I have
found to be true for several years. How can we get this through the heads
of others who love their Rice Box Radio's so much? We are currently in a
Toe to Toe Battle replacing the Finals in an Icom IC-706 MkIIG .. In
setting the Bias, there was something unclear to me in the Service Manual.
Even though the radio is working again. We just wanted to double check a
procedure. Well. after a couple of hours of " Press One for English " and "
Send it in for Service " There are still no answers to be found. I just
wonder how far I had Lost my Mind.... Paul or Gary at Ten Tec would think
of me if.... we called one of them for help? I would just Bet that they
would give all to help they could! We find this to be true with RF Parts
also. We could save about Ten or Twelve Bucks each on some of our Tubes
but, well.... you get the picture.*
* 73 to All from
Wade/KJ4WS*
On Tue, Jul 29, 2014 at 6:45 AM, Vic Klein <vhklein@ptd.net> wrote:
> Last week I was traveling to East Tennessee for several days and meeting
> with other family members for a short vacation. I had been spending time on
> the phone with Garry Green at Ten Tec, who was very patient with me as I
> diagnosed the damage incurred with a self-induced fault on my 585 Paragon.
> We had talked several times over the previous week and he was quite helpful
> in suggesting ways to diagnose the fault, and I had fixed some issues. At
> the last minute before leaving town I decided to pack the radio along and
> hit TT as they opened their doors on Thursday. Garry took the radio back to
> service and my brother-in-law, Bob N4HCI, and I had a chance to chat with
> Stan about the amazingly huge success of their summer sale (I am on the
> list
> for an Omni VII). Jim Wharton came out while we were playing with radios in
> the demo station and chatted about the organizational philosophy of TT
> going
> forward and why the decision to specialize in radio design and
> manufacturing
> rather than continuing the other non-related businesses. All sound business
> decisions and consistent with the trend to farm out the specialty stuff
> they've been on since I first visited in the 70's. They are still looking
> for their new location, but they have until the end of the year to move
> out.
>
> I had told Garry that I was in the area until the weekend, and they called
> late in the day Thursday to say the radio was finished and tested and I
> could pick it up Friday! The repair involved identifying and replacing a
> failed component on probably the hardest board to access in the radio, so I
> was really happy with the result, and the cost was very modest given the
> time it took to get to the part. That personal attention and friendliness
> of
> the staff is one reason why I've had Ten Tec radios around since the
> mid-70's, thanks guys!
>
> =Vic=
> WA4THR
> _______________________________________________
> TenTec mailing list
> TenTec@contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>
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