TenTec
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[TenTec] OII

To: tentec@contesting.com
Subject: [TenTec] OII
From: john <johnmb@nc.rr.com>
Reply-to: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Wed, 11 Nov 2009 19:09:33 -0500
List-post: <mailto:tentec@contesting.com>
I think it's a shame that a well thought out posting about the lack of ongoing support for the OII is labelled as "whining". Calling it that is as childish as it is inaccurate.

Though the OII is a fine rig (as all posters have said) times change, usage changes, technology changes and for a company to stay in the marketplace, they're obliged to change too. TT has made promises of support that they can't or won't keep and it is costing them in market share and repeat customers.

I own numerous pieces of both TT and Elecraft gear and they're both fine companies. There is however a dramatically different relationship between user and designers with Elecraft. There's excitement in owning a radio that truly *is* updated to keep pace with developments as TT claimed to do with the Orions but in fact has not. They have a responsive organization that reads and replies to inquiries and suggestions and in general continues to advance the capability of their product line through this ongoing interaction with their customers.

I really wish TenTec the best, but they're not helping their cause by making promises they don't keep and refusing to communicate regularly with their customers.

73
John K5MO


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