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[TenTec] Ten Tec Advertizing

To: Ten Tec <tentec@contesting.com>
Subject: [TenTec] Ten Tec Advertizing
From: "M. Todd Miskel" <foamhand@hotmail.com>
Reply-to: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Mon, 18 May 2009 07:05:44 -0600
List-post: <tentec@contesting.com">mailto:tentec@contesting.com>
Hello all, this probably won't get posted as I am not a member of the list and 
my last thread on TT and the rest of us got skipped over, but here goes...

 

First of all, I love Ten Tec for 2 reasons...their service on the phone, and 
customer support on the repair level. They have always treated me right in 
these 2 areas.

However, I have noticed a bit of an attitude with Ten Tec that I feel is 
holding them back from a bigger share of the market. They seem to have the 
attitude that 'we know best what's good for you, rather than the time tested 
tradition of rule#1: the customer is always right, rule #2: if the customer is 
wrong, refer back to rule #1. They seem to skimp on the seemingly trivial, yet 
seriously in demand things like real time spectrum scopes that make the Ic** 
rigs extremely more popular. Also, They touted the advantages of a software 
updateable rig, and yet are painfully slow to non existent in bringing out 
software updates in a timely manner, unlike the I,K,Y,E brands who keep up with 
the customer demands.

 

I really think if Ten Tec is going to survive in the ham radio market for the 
long run, they really need to do more market research and re tailor their 
business model to the Golden business rules of rule #1 & rule #2 mentioned 
above. 

 

(why should it have taken them until now to put a cross needle meter in an 
antenna tuner?) 

 

just my 02 cents worth. 73, Todd - KT0DD 

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