I find it interesting the number of people needing to be spoon feed. The SDR
type rigs do not work as the conventional plug and play that we all used for
years. One most read and reread the manuals and the archives of this list and
or others to understand the workings of these radios.
We are all human and therefore not perfect so why judge the companey for one
persons bad day. Also, these folks are not mind readers, so maybe the questions
could have been phrased differently so as to help them fully understand the
trouble. I know that I find myself becoming upset with service people when the
problem is more how I stated the question then with them.
KC4ATU
> From: k4vud@hotmail.com> To: tentec@contesting.com> Date: Wed, 14 May 2008
> 03:44:44 +0000> Subject: Re: [TenTec] K3 vs Orion One> > > I, too, have
> encountered vy poor response from TT customer "service." What a shame that
> their good> > products should be so poorly represented by their public face.
> I certainly hope that TT has another> > source of income other than ham radio
> because they (1) do not know how to sell their radios to hams,> > and (2)
> have a customer service with terrible people skills. > > To TT: (1) publish
> some b&w text ads to teach hams how to adjust and use your ORIONs.... these
> rigs> > are poor just of the box and if a user never explores A LOT, he will
> bad-mouth the radio, etc. The ORIONs are> > not your father's receiver and
> are best operated vy different from earlier generations of ham radios....
> users> > and potential customers MUST have this info from the factory... some
> "Tech Talks".... to get their radios> > to perform to full abilities (good
> stuf o
n this topic in the manual is not enuf).> > (2) hire an otherwise retired
loquacious ham to be the first answer to ur customer service phones and
Internet.> > Tell the guy that his job is to FIRST make the customer feel
valued and SECOND to promise to get answers to> > the problem AND THEN GET BACK
TO HIM FAST. Hams are unique customers who WANT TO TALK and a smart> > ham
radio company provides that chance.... warm fuzzy is the best start, followed
up with real hard answers.> > PLEASE TT, we want u to succeed and put out these
great products.... you should have already--with the ORION One--> > have been
the rig of choice for the majority of hams based on their performance. You have
to ask why that is not true.Charles Harpolek4vud@hotmail.com > From:
k9yc@audiosystemsgroup.com> To: tentec@contesting.com> Date: Tue, 13 May 2008
11:29:19 -0700> Subject: Re: [TenTec] K3 vs Orion One> > On Tue, 13 May 2008
13:11:04 -0400, Dick Green WC1M wrote:> > >Elecraft is performing at a ver
y high level thus far. > >Unfortunately, by not addressing many outstanding
firmware > issues,> >I feel TT has basically abandoned a large group of loyal
users.> > There is a HUGE difference between the two companies in user >
support and online presence. The Elecraft list has hundreds of > posts each
day, upper level Elecraft management (like the two > owners, one of whom is the
chief engineer!) is always monitoring > it, and responds directly when needed.
That list is separate from > the K3 beta list, which they also actively monitor
and contribute > to. > > By contrast, TenTec's presence on > this list is
limited to posting > a list of used/demo gear once or twice a month and VERY
occasional > responses by a salesman to the most outrageous misunderstandings >
or negative comments about products. > > In other words, Elecraft respects
their customers by actively > participating in the email lists, listening to
the traffic, and > learning of their customers' needs and desire
s, while Ten Tec > seems to consider this list so trivial as to be unworthy of
their > time. > > I find that quite sad. The late Al Kahn, K4FW, co-founder of
Ten > Tec, and before that co-founder of Electro-Voice and strong > supporter
of Heathkit and ARRL, has long been one of my heroes. > > 73,> > Jim Brown
K9YC> > > _______________________________________________> TenTec mailing list>
TenTec@contesting.com> http://lists.contesting.com/mailman/listinfo/tentec>
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