With all due respect Charles, you're still upset that Ten-Tec wouldn't
repair or replace a lightning-damaged rig with little or no inconvenience or
expense to you. And some of your mass-emails to other lists about that have
conveniently not mentioned that you are now living in Thailand not the US,
which puts a futher level of complexity in any customer service issue.
Further, I would strongly disagree with your opinion of the Orion. Bill
W3WH was kind enough to let me use his Orion (when he still had it) on many
occasions, and I never ran into major difficulties with the rig -- and I
never saw the manual. I will grant you that some of the menu controls are
not intuitive, but I was still able to operate (quite succesfully) just
flying by the seat of my pants.
73
-----Original Message-----
From: tentec-bounces@contesting.com
[mailto:tentec-bounces@contesting.com]On Behalf Of Charles Harpole
Sent: Tuesday, May 13, 2008 11:45 PM
To: Discussion of Ten-Tec Equipment
Subject: Re: [TenTec] K3 vs Orion One
I, too, have encountered vy poor response from TT customer "service." What
a shame that their good
products should be so poorly represented by their public face. I certainly
hope that TT has another
source of income other than ham radio because they (1) do not know how to
sell their radios to hams,
and (2) have a customer service with terrible people skills.
To TT: (1) publish some b&w text ads to teach hams how to adjust and use
your ORIONs.... these rigs
are poor just of the box and if a user never explores A LOT, he will
bad-mouth the radio, etc. The ORIONs are
not your father's receiver and are best operated vy different from earlier
generations of ham radios.... users
and potential customers MUST have this info from the factory... some "Tech
Talks".... to get their radios
to perform to full abilities (good stuf on this topic in the manual is not
enuf).
(2) hire an otherwise retired loquacious ham to be the first answer to ur
customer service phones and Internet.
Tell the guy that his job is to FIRST make the customer feel valued and
SECOND to promise to get answers to
the problem AND THEN GET BACK TO HIM FAST. Hams are unique customers who
WANT TO TALK and a smart
ham radio company provides that chance.... warm fuzzy is the best start,
followed up with real hard answers.
PLEASE TT, we want u to succeed and put out these great products.... you
should have already--with the ORION One--
have been the rig of choice for the majority of hams based on their
performance. You have to ask why that is not true.Charles
Harpolek4vud@hotmail.com > From: k9yc@audiosystemsgroup.com> To:
tentec@contesting.com> Date: Tue, 13 May 2008 11:29:19 -0700> Subject: Re:
[TenTec] K3 vs Orion One> > On Tue, 13 May 2008 13:11:04 -0400, Dick Green
WC1M wrote:> > >Elecraft is performing at a very high level thus far. >
>Unfortunately, by not addressing many outstanding firmware > issues,> >I
feel TT has basically abandoned a large group of loyal users.> > There is a
HUGE difference between the two companies in user > support and online
presence. The Elecraft list has hundreds of > posts each day, upper level
Elecraft management (like the two > owners, one of whom is the chief
engineer!) is always monitoring > it, and responds directly when needed.
That list is separate from > the K3 beta list, which they also actively
monitor and contribute > to. > > By contrast, TenTec's presence on
this list is limited to posting > a list of used/demo gear once or twice a
month and VERY occasional > responses by a salesman to the most outrageous
misunderstandings > or negative comments about products. > > In other words,
Elecraft respects their customers by actively > participating in the email
lists, listening to the traffic, and > learning of their customers' needs
and desires, while Ten Tec > seems to consider this list so trivial as to be
unworthy of their > time. > > I find that quite sad. The late Al Kahn, K4FW,
co-founder of Ten > Tec, and before that co-founder of Electro-Voice and
strong > supporter of Heathkit and ARRL, has long been one of my heroes. > >
73,> > Jim Brown K9YC> > > _______________________________________________>
TenTec mailing list> TenTec@contesting.com>
http://lists.contesting.com/mailman/listinfo/tentec
_______________________________________________
TenTec mailing list
TenTec@contesting.com
http://lists.contesting.com/mailman/listinfo/tentec
_______________________________________________
TenTec mailing list
TenTec@contesting.com
http://lists.contesting.com/mailman/listinfo/tentec
|