If you read Scotts reply he told us that he emailed the bad news the morning
following the order. Further you ask how many people inquire about stock
status of their ordered goods. From my industrial purchasing experience I
always do. Assuming in stock status for all we order any more is a recipe
for disappointment. I am not aware of anyone who stocks enough of
everything to guarantee no customer will ever have to wait.
I think we have choices in life. One is to take ownership of what happens
to our lives. In that mode we have to be proactive and make sure that
things will go our way. Another route is to turn control over to others and
take what we get. I prefer the former. Less time is spent being
disappointed.
Keith Lodahl
KB9NUM NNN0ACS NNN0GCE ONE
President, Rock River Radio Club
ARRL Official Emergency Station
ARRL Public Information Officer
ARRL Volunteer Examiner
920-387-4675
kb9num@charter.net
> -----Original Message-----
> From: tentec-bounces@contesting.com
> [mailto:tentec-bounces@contesting.com]On Behalf Of Robert Higgins
> Sent: Monday, July 07, 2003 4:52 PM
> To: tentec@contesting.com
> Subject: Re: [TenTec] Why should I still order an Argo V?
>
>
>
> > Duffy,
> > I kind of think your tone of voice might have told TT that you would not
> > have been happy with the non TCXO radio. After all, you were
> waiting kind
> > of late to order any one for your vacation. What was the last
> radio you
> > bought and when? Times have changed since just few years back in ham
> > marketing. Perhaps you have not bought anything in some time to know
> that.
> >
> > I guess you have not been following the reflector long or you would have
> > known the radio has been in short supply since its introduction. Ham
> radios
> > are not Chevy's, The vendors cannot let them sit on the shelf in big
> > stocks. They are not a commodity item made in mass production.
> >
> > In this time of, Just In Time component suppliers, who do not often have
> > large quantities of special components to speed the building of radios;
> any
> > firm, TT included, has a problem keeping stock. They may have trouble
> > getting parts just to build to orders placed in a timely fashion.
> >
> > We, in the development business have been having trouble getting many
> kinds
> > of electronic components in the down economy, because no firm wants to
> risk
> > stocking too much and tying up capital. Thus, I can appreciate that TT
> has
> > a waiting list for radios. Same for the Orion model, as has
> been evident
> on
> > this reflector since its introduction.
> >
> > Sorry you could not have instant gratification, but ham radio
> is a bit out
> > of that with society these days. Had you considered a used
> radio? Fine
> > bargains are out there on those in TCXO and conventional oscillator.
> > GL,
> > -Stuart
> > K5KVH
> >
> I think you and most of the responders to this post have missed the point.
> This is not an inventory or manufacturing issue. It is a customer service
> issue. By paying extra for express shipping the customer is
> stating he wants
> his order right away. If the radio is out of stock a proper
> customer service
> response would be to contact him to advise him of the delay. It is not the
> responsibility of the customer to scour this reflector or other sources to
> discover that this radio is in short supply. Nor is it even reasonable to
> require him to ask about the in stock situation when placing the order. Be
> honest now. Unless you have reason to suspect an out of stock
> situation, how
> often do you ask if the item you want is in stock when you place
> a phone or
> internet order. Go ahead and tell me you do this 100% of the time
> and I will
> tell you that you are an incredibly small minority. It is up to
> the supplier
> to advise the customer of the problem, and I have had that happen
> regularly
> on phone and internet orders. It is accepted good customer service policy.
>
> Sorry, but TT customer service fell down on this one. They should have
> advised him of the 5 week wait so he could consider other
> options, including
> a used radio. The fact that he requested express shipping only
> adds to this.
> It certainly would not make any sense to make him wait 5 weeks
> for his radio
> and then ship it to him express!
>
> Just my .02
>
> 73 Bob K4LW
>
>
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