Hello -
Briefly, I wanted to say:
1) I read the negative Centurion review posted on eham.net. No provision
is made for review rebuttals and I have a long-standing policy of not debating
individual customer concerns with Ten-Tec in public forums so I don't have a
comment to make regarding it, unfortunately.
2) While eham.net's owner and managers are sympathetic to Ten-Tec and our
concerns regarding their web site and we are a 'charter' advertiser, Ten-Tec
did not request this review to be moved, changed or deleted.
Scott Robbins, W4PA
At 06:36 PM 6/26/02 -0400, you wrote:
>Hi Everyone,
>
>Several of you commented on the Eham review yesterday about the negative
>experience that one person encountered with the Centurion amp. I don't own
>an amp so I cannot comment first hand. My point on writing is for a much
>different reason.
>
>Eham reviews have become a major contributing influence to major purchases
>we all make. This afternoon I noted that something disturbing to me has
>happened. The review has been removed by Eham from the product review
>category.
>
>When I inquired as to why, I was informed by Eham that it did not meet the
>definitions of a "Product Review" so it was moved into the "Company Forum
>Category" elsewhere on the Eham site. Quietly moved to where it does not add
>or subtract to the product rating score. Say it ain't so Joe!
>
>IMO if that review did not reflect one man's opinion about a product's
>performance I do not know what does. Ever see a favorable opinion on a
>"company's performance" of any manufacturer so relocated by Eham when it
>appears in any other "product review"?
>
>I found the review to be reasonable, honest and forthright. Based on your
>experiences you may or may not agree and that's your prerogative to so do.
>But manipulating a reasonable opinion as was presented in that ham's review
>reveals a flaw in Eham's process. This review as represented was a product
>problem that was turned into a customer service problem plain and simple.
>
>No one is perfect, me, you or Ten Tec and that's not what I mean to imply
>but............
>
>Is it more than coincidental that Ten Tec is an Eham advertiser? I hope
>not.
>
>Buyer and reader beware!
>
>73 de N1LQ-Dave
-----------------------------------------------------------------
Ten-Tec, Inc., 1185 Dolly Parton Pkwy, Sevierville, TN 37862 USA
Contact Mon-Fri Eastern: Office/Tech (865) 453-7172 9 am-5 pm.
Repair (865) 428-0364 8-4. Sales (800) 833-7373 9 am-5:30 pm.
Fax (865) 428-4483 24 hrs. Visit us at <http://www.tentec.com>
--->--->---> Please note: E-mail <sales@tentec.com> for sales
and general product info only. We presently do not offer
repair, parts, or kit building tech support by electronic mail,
please telephone (865) 428-0364 or (865) 453-7172.
Ten-Tec manufactures amateur radio equipment, military and com-
mercial use HF radio equipment, custom aluminum and steel
enclosures and has an on-premises, fully equipped tool and die
facility supplying metal and plastic injection mold industries.
Potential tool and die, custom enclosure or communications
electronics customer? Contact us with your needs.
|