On Thu, 30 Nov 2000, Avila, Edward wrote:
> their complete attention and, in the case of my Corsair II, they sent extra
> replacement parts free to fix a problem with my agreement I would send back
> what I didn't need and pay for the stuff I did keep! honestly.....I have
> never heard of this kind of customer service from a Japanese firm....or,
> most American companies for that matter!!
I agree that Ten Tec often responds very well to service calls. However,
Japanese organizations do well too.
I have several personal experiences with Kenwood where they sent me free
parts and spent time with me fixing a problem. Yes, really. Icom has
done the same. Yaesu has mixed results in my shack, but more good contact
than bad.
Ten Tec = "good," doesn't imply others are not.
Clark
WA3JPG
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